Air passengers face higher charges to fly out of Norwich under plans to double the airport’s departure tax.

To send a link to this page to a friend, you must be logged in.

The airport development fee, which was first introduced in 2007, will increase from £5 to £10 in January 2012. But there will no longer be a charge for children aged under 16.

Airport bosses have said the price hike is needed to safeguard the future of Norwich International Airport.

Norwich is one of just four airports in the country which charges a development fee with Blackpool, Durham Tees Valley and Newquay also charging the tax.

It was first introduced to help fund an £18m expansion plan, sparking anger among airport users and airline companies.

Since it first came into effect, it has contributed to more than £14m of investment in the airport including a terminal extension, refurbished arrivals concourse, flight information screens, air traffic control equipment and fire training and rescue materials.

Airport chief executive Andrew Bell said: “It’s clear that if we are going to grow as a regional airport, we need to be more entrepreneurial and £10 is the fee it needs to be.

“What it means looking forward is that we’ve got the best chance of keeping the routes we’ve got, getting more routes and continuing to make the capital investments required at the airport.

“When people look at booking a flight, they look at where they can fly from and the price. We know that two million people can’t fly from Norwich because the flight isn’t there. If we can show airlines that we are sustainable then we can offer them more entrepreneurial deals and everyone wins - the airline gets what they want and the passengers get what they want because the flights are here and they can fly from here.”

Over the last three years, airports across the country have seen huge reductions in passenger numbers which have been put down to the credit crunch, rising fuel costs and more people holidaying at home.

Norwich sees about 450,000 passengers a year, down from 800,000 in 2007 when Flybe at its peak operated 15 flights from the city.

About half of its passengers are thought to be business customers.

The airport development fee which originally cost £3 when it was came into force in April 2007, currently accounts for eight per cent of the airport’s revenue and brings in just under £700,000 a year.

With the price increase on January 3, this will double to close to £1.4m.

Mr Bell added: “At other airports, they charge for parking drop off, baggage trolleys, plastic bags for your liquids, fast track security, wireless internet - we charge an airport development fee instead of everything else.

“It has to go up to make sure that this region has a sustainable airport. At £10 we believe we have a sustainable business that can cater for 450,000 people a year and have the best chance to grow our routes so that those who currently can’t use the airport because we don’t have the flights they want, can.

“It does not guarantee success but it means we have a good chance.”

Latest figures from the Civil Aviation Authority reveal that about 80,000 people within Norwich airport’s catchment area fly to Dublin from Stansted while a further 65,000 fly to Malaga, a flight which got cut from Norwich.

It is hoped that the more favourable deals Norwich can offer airlines, the more flights it will be able to secure for passengers.

Sophie Baker, owner of Oyster Travel in Norwich, said: “People will complain about the increase because they already dislike the airport development fee as it is but they will still fly from Norwich because it’s so convenient.

“Sometimes it’s a myth that flying from Norwich is more expensive and some holidays are the same price as flying from Stansted but without the expense of going to Stansted.

“People are unhappy with Norwich because they don’t offer anything extra and have cut flights but maybe they are trying to recoup routes with this increase.”

Norwich airport passenger Ronald Brooks, 71, from Dereham, who had just arrived home from Dubrovnik, Croatia, said: “We fly out of Norwich because it’s more convenient but I think it’s absolutely disgusting that they charge a development fee. If they were to put it up, we would have to compare and look at the prices.”

124 comments

  • What I do not understand is that NIA claimed to have 450,000 passengers a year, but only have just under £700,000 a year revenue. 450000x5 = 2.25 Million minus 0.7 Million, so where is the other 1.5 Million a year gone. Am I getting the figures wrong, or is there something else going on.

    Report this comment

    venta-icenorum

    Wednesday, September 28, 2011

  • The Oxford English Dictionary defines the word Entrepreneur as follows "a person who sets up a business or businesses, taking on financial risks in the hope of profit". Perhaps Mr Bell would care to tell us how increasing taxation fits this definition. I suspect that not even he believes what he says in this story and that being the case, he should resign immediately and allow someone to take on the role who will increase the number of scheduled flights. If Southend can do it I see no reason why Norwich can't

    Report this comment

    robotsthatcare

    Wednesday, September 28, 2011

  • Yes, David, and my wife and say exactly the same thing. We travel from Malaga regularly and the same applies. I have written to Norwich Airport's current and previous MD asking the same question: why can other small regional airports manage to run successful scheduled flights to these key European destinations and not Norwich? The question has NEVER been answered. In fact how can Norwich now even justify the word International in its title?

    Report this comment

    malaga flier

    Wednesday, September 28, 2011

  • Daisyroots, the fus is not anout just a fiver as you put it, it is about the lack of any meaningful flights, most of them having deserted Norwich, the risk that we will lose our airport and the balance being tipped in favour of Stansted or East Midlands. I tried to fly from Norwich last August - flight cancelled - tried again to fly next March, sorry Thompson not flying anymore from Norwich - I was prepared to pay the extra for the convenience but we are now going fron Stansted with savings (only 2 of us travelling) of over £100 even after petrol and car parking.We would all love to have as many flights as possible from Norwich, that would be fantastic and truly make NWI an INTERNATIONAL airport. I don't think they will ever be overburdened, after all, they can always start night flights if that is the case.

    Report this comment

    IT Man

    Thursday, September 29, 2011

  • Have they had to increase the charge to pay for their new air ship I wonder?

    Report this comment

    Epic-Fail MD

    Wednesday, September 28, 2011

  • Oh, and another thing - you can't even get a direct flight to Belfast from Norwich. Hopeless!

    Report this comment

    samphirelover

    Tuesday, September 27, 2011

  • Airport will probably close a month after the NDR is completed! very close

    Report this comment

    marigold

    Tuesday, September 27, 2011

  • Scandalous! I will vote with my feet and fly from elsewhere from now on.

    Report this comment

    John L Norton

    Tuesday, September 27, 2011

  • Lets look at my holiday at Thomson. Fly from Norwich £779.00 + £10.00 airport tax £789.00 ! from Stansted £640.00. Looks like a saving of £149.00 per person. Don't think i will mind paying car park fees at Stansted in future !

    Report this comment

    Bunny160

    Tuesday, September 27, 2011

  • I'l tell you what it's all about. it;s about the Airport being sold off by our Council to a Company. That Company focussed Mr Bell to get us the paying passengers to redevelop thier business for them, so it's worth significantly more, then they'l sell it off for the fat cats to bask in all the profit made. Flight costs from and to Norwich are a ripp off, and I eventually gave up my Aberdeen job and went overseas because flight costs were becoming ridiculously expensive. I wonder why we py such heavy airport taxes etc, as I thought a portion of that went back into the airport itself. Nevertherless, Norwich has less to offer than others. The airport fee has enraged many travelers and im no exception. To increase it to 10 pounds is obscene. But, nothing will happen, because there are a significant majority who won't do anything about it, but only moan. We are gutless in that respect. I'll be looking at my options again because thee are principles to this one. I hope the bubble will burst on this greedy overzelous and ruthless Company and i'd like to see Mr Bell selling the big issue on the market corner, then he might be seen as doing something more useful than screwing and ripping off us public and adding more misery and anger to what has become ;ripp off Britain. Go to the hell.

    Report this comment

    The Traveller

    Thursday, September 29, 2011

  • With a shuttle service to Gatwick,Stansted,and Heathrow,passenger numbers could be doubled overnight. I suspect a facility which seems second nature to many American Airports cannot be engineered at Norwich for a multitude of reasons. So few flights leave and arrive at Norwich these days that much of the shops and staff have little to do during the day,doubling airport tax will affect nobody, because most people won't use the airport anyway. Perhaps it should become an aircraft museum,a bit like Duxford,so we can all reminisce about how good air travel was in the old days!

    Report this comment

    Harry Rabinowitz

    Tuesday, September 27, 2011

  • I live in Ireland and have done so for four years now. moved from Norwich 2007. i was then able to fly to Ireland then belfast and Dublin, every day of the week. now I have to go to stanstead which I find very inconveanant, I do find it very hard to asept that you can't fly to any airport in Ireland now. I am back and forword all the time for bussness and to see my famaly in Norfolk. I do hope you find a way to get Irish flights back. keith Stone

    Report this comment

    Keith Stone

    Tuesday, September 27, 2011

  • Oi...Bell....Stop being a numpty and wake up. If you were going to attract other flights to other destinations then surely you would have them by now as people going on these flights would be paying for the flights. I can not understand how me paying extra for a flight to Aberdeen is going to appeal to me that you would be able to put on a new flight to somewhere I don't want to go ??? Lets face it. Your prices for flights are hardly cheap anyway and it is often the case that you can save money by going further afield. If "being local" is you only claim to getting customers then charging them extra is NOT going to work.

    Report this comment

    Marty Anderson

    Tuesday, September 27, 2011

  • Norwich Airport's management must focus on one simple thing: its core business. That is to provide flights to destinations customers want. Four years ago it did a survey which told it clearly where demand lay. But in 4 years it has failed to deliver. Worse, the airport's flying options have diminished. The bread and butter for an airport is its scheduled services. Holiday flights, executive jets etc add a welcome layer of jam. If 80,000 people from this catchment area want to fly to Dublin and 65,000 to Malaga, its not rocket science. Any entrepreneurial management would have ensured these key routes were obtained and then others could be grown on. But Norwich Airport seems to be run like a government department (raising taxes is something governments do, not something private business does). Focus on your core business Mr Bell....changing light bulbs, pet flying and improving facilities here and there are all secondary. Flights to destinations your customers want are what counts. Nothing more, nothing less.

    Report this comment

    malaga flier

    Wednesday, September 28, 2011

  • I find it funny you all moan about the "£10 tax" and would rather go somewhere else, but you would be paying MORE in costs to travel there. Train tickets is not cheap for a family of 4. Surely it will be cheaper to pay for it, support the local business and use the service?

    Report this comment

    Tony Sutton

    Tuesday, September 27, 2011

  • Oi...Bell....Stop being a numpty and wake up. If you were going to attract other flights to other destinations then surely you would have them by now as people going on these flights would be paying for the flights. I can not understand how me paying extra for a flight to Aberdeen is going to appeal to me that you would be able to put on a new flight to somewhere I don't want to go ??? Lets face it. Your prices for flights are hardly cheap anyway and it is often the case that you can save money by going further afield. If "being local" is you only claim to getting customers then charging them extra is NOT going to work.

    Report this comment

    Marty Anderson

    Tuesday, September 27, 2011

  • I live roughly equidistant between NWI, STN and LCY. I generally fly KLM, which gives me the choice between two of these - NWI and LCY. Although KLM's fares are generally much lower from LCY I usually choose NWI because it's a nicer airport. I've never agreed with the Airport Development Fee but have - grudgingly - paid it because I like flying from NWI. Well... while an extra £5 is neither here nor there in the grand scheme of things I'm afraid the doubling of the fee is the last straw and my business will go to LCY in future. It's not the money, it's the principle. Sorry, NWI - but enough is enough.

    Report this comment

    Aviatrix

    Tuesday, September 27, 2011

  • What on earth is all the fuss about. The increase is less than a packet of fags or a couple of Sunday papers. Norwich airport has survived on scheduled flights to Aberdeen and Amsterdam where reliablity is a premium, especially for those going on to long distance flights from Schiphol. KLM may be expensive but at least they are there year in year out unlike some micky mouse airlines. Maybe Norwich is doing what it has done for donkeys years, serving the local economy by catering for business users. It may not be the best small airport but there is a chance that it could be worse if over burdened with cheap package flights or economy scheduled flights- especially if there are constraints on the times when flights can take off and land. One wonders if there are enough potential customers prepared to travel to Norwich to make some of the destinations called for by posters viable anyway. And no one should be taking a flight anywhere, especially not a holiday flight, if an extra fiver is a problem. Another no news in particular article by the EDP.

    Report this comment

    Daisy Roots

    Thursday, September 29, 2011

  • I'm sure other airports do the same as Amsterdams Schipol where they charge this fee and a security fee which is about 20 euros in total but charge it to the airlines so its then up to the airline if the want to pass this on to the passenger. Norwich Airport has been a joke for a long time now, what with the fallout with Flybe, funny how Southampton and Exeter airports still have them.

    Report this comment

    Piranha24

    Tuesday, September 27, 2011

  • I never could fathom why passengers were charged for refurbishing the toilets, canteen, carousel etc. Not seen any new development at the airport for a very long time so pray tell me Mr Bell where is the ADF money going? £5 was bad enough and to add insult to injury, 2 of the 3 ticket machines were invariably out of order. £10?? Don't think so and over 8084 others agree with me. What I don't understand is how anyone could think that doubling an already unpopular tax is suddenly going to turn the airport's fortunes round? Mr Bell - have a rethink before it's too late.

    Report this comment

    JanieH

    Wednesday, September 28, 2011

  • Sponge.bob. Sorry if I misled you. To put the record straight: I am very much against the airport tax and have said so in previous postings. I do, however, feel the number one issue is the ever-diminishing number of flights, especially the re-introduction of scheduled services to key European destinations. They are the bread and butter of an airport. However Mr Bell has managed to link the two things, saying doubling the airport tax will help encourage airlines to come in. Well, the tax has been there 4 years. Far from bringing in new operatorsservices, they have continued to drain away alarmingly over that period. So doubling the tax is, for me, a complete no-no. It is both a flawed business plan and a customer relations disaster! Hope that puts the record straight?

    Report this comment

    malaga flier

    Friday, September 30, 2011

  • Wow more comments on this story than I've seen for a long time - take note Mr Bell. In passing could I suggest that you work a bit harder on attracting airlines who actually have holiday destinations we want to go to and a bit less hasrd on fleecing us when we use your airport!

    Report this comment

    LR Series 2A

    Tuesday, September 27, 2011

  • I'd like to know how he arrived at £10. It seems a bit convenient and round. Also, has he considered a reduction in passenger numbers due to this fee or assumed it would have no effect? This airport is becoming mroe fo a joke. Years ago, the car parking used to be cheap, now it seems to think that Hellesdon is a premium area. You only have to live in Thetford for it to be equally as far to Stansted AND you can take the train from there too. I hope that this fails dramatically and someone with a bit more business nous comes in and buys it

    Report this comment

    LLCK

    Tuesday, September 27, 2011

  • Yes, by all means lobby airlines. But the people who should be doing this, and who have all the facts and figures, is Norwich Airport's management. If they are doing so, they haven't made much of a fist of it in the past 4 years! Nobody wants to knock the airport, but in its present state to keep silent isn't an option for me. The airport management needs to be pressured to do better, much better. If we keep silent and the airport goes to the wall, many of us would say "we ought to have done something." I know there is a limited amount we can do, but I regard this as positive protesting. Many thousands of people, like me, have had to abandon Norwich Airport because it doesn';t fly us where we want t go. But I would be the first in the queue if I could fly from there again. In fact I booked onto the first LTE flight and stayed in Norfolk an extra 5 weeks just to use it. But a week before it all went belly up and I was left scrabbling round to get a late flight to Malaga from Stansted. Which is where I now fly to and from several times a year. Like Stansted but would rather use Norwich...if only I could!

    Report this comment

    malaga flier

    Friday, September 30, 2011

  • I recently flew from Norwich to Edinburgh for the first time in years - the only differences I could really see between my visits were new toilets, a change around in the departure lounge and a new expensive cafe. Not much difference for £5.00 per person really so I would be expect bigger and better things with the £10.00 per person "development" fee. To be honest, though, the last couple of times I've been on holiday I've costed Gatwick against Norwich. It's always cheaper (by £200!!) to fly from Gatwick including parking and petrol costs than fly from my local airport. Therefore no contest for me - Gatwick wins everytime.

    Report this comment

    DG

    Tuesday, September 27, 2011

  • Andrew Bell just accept Norwich airport is never going to be a top airport ! its as good as its going to get so stop ripping people off or the public might just go to stansted where most holidays are cheaper anyway and thats after paying car park chargers.

    Report this comment

    Bunny160

    Tuesday, September 27, 2011

  • Yes, it does appear to be airlines who hold the majority of the cards and it is they who should be tackled on the charges they place on flying from regional airports. Of course, they are struggling too and have to make up costs at the expense of the traveller. I imagine the low-cost carriers pretty much run the show and call all the shots at Stansted and Luton - we don't want that for Norwich do we? As a matter of point, there are many airports across the world who charge similar one-off fees...like Turkey for example but no-one seems to mind that?

    Report this comment

    sponge.bob587

    Friday, September 30, 2011

  • Sponge.Bob...sorry if I misled you. I am dead against the airport tax and have said so in numerous early messages. However it is true to say that my main complaint is total lack of scheduled European flights. The airport tax hasn't done anything to improve that situation. In fact it continues to get worse, with flights still being cut. So doubling the tax is a stupid idea. Quite how Mr Bell thinks increasing the tax will somehow bring in new routes is totally beyond me. I said in an earlier message that what the airport lacks is true entrepreneurial leadership...a "can do" attitude and taxation has no part in entrepreneurial business. Ever seen Richard Branson or his ilk use taxation as a means of developing his businesses? !!! Of course not! I repeat...airport tax is stupid. Airports make money by providing services that people want...just like any other business. Before retiring I had a business so I do know a little bit about it.

    Report this comment

    malaga flier

    Friday, September 30, 2011

  • Oi...Bell....Stop being a numpty and wake up. If you were going to attract other flights to other destinations then surely you would have them by now as people going on these flights would be paying for the flights. I can not understand how me paying extra for a flight to Aberdeen is going to appeal to me that you would be able to put on a new flight to somewhere I don't want to go ??? Lets face it. Your prices for flights are hardly cheap anyway and it is often the case that you can save money by going further afield. If "being local" is you only claim to getting customers then charging them extra is NOT going to work.

    Report this comment

    Marty Anderson

    Tuesday, September 27, 2011

  • I never could fathom why passengers were charged for refurbishing the toilets, canteen, carousel etc. Not seen any new development at the airport for a very long time so pray tell me Mr Bell where is the ADF money going? £5 was bad enough and to add insult to injury, 2 of the 3 ticket machines were invariably out of order. £10?? Don't think so and over 8084 others agree with me. What I don't understand is how anyone could think that doubling an already unpopular tax is suddenly going to turn the airport's fortunes round? Mr Bell - have a rethink before it's too late.

    Report this comment

    JanieH

    Wednesday, September 28, 2011

  • Yes, David. Quite agree. I would not want to subsidise anyone else's flights via this silly airport tax and there's no way this will attract airlines anyway. It has been running 4 years and in that time flights have shrunk not expanded! I haven't flown from Norwich since flyBe axed its Malaga service 4 years ago and the only way such scheduled European services will replaced is the airport proving the demand. And that it should have been able to do in spades. That the airport hasn't attracted new routes - yet airports like Exeter can run scheduled services successfully - must be down to lack of entrepreneurial drive at Norwich. No amount of airport taxes will make any difference. If I was an airline I'd be looking at the bottom line...ie passenger potential. One other thing: I have today e-mailed Keith Simpson MP. Maybe people posting here might like to consider doing the same. It's likely he will take more notice of multiple letters than a single complaint?

    Report this comment

    malaga flier

    Friday, September 30, 2011

  • And I bet the airport was there well before those who have disdain were there! Drop the ADF, get the flights and airlines back and hey presto, the revenue will come pouring in! Oh and by the way, Turkey is a countrywide tax, not an airport tax! So there really is no choice if anyone wishes to go to Turkey. There is a choice of UK airport however, and Mr Bell is intent on making locals realise it!

    Report this comment

    IT Man

    Saturday, October 1, 2011

  • There is no doubt, flying out from local airport is much more convenient, and, for me would be 1st choice always - however points of note, in the middle of a prolonged recession increasing a ''tax'' is not only bad for reputation, but bad for business. Stansted for many of our population is not too far, and considering signifinant price difference, families will most certainly fly from there. Therefore our business travellers, pick up the tab + some holiday makers!! When we will have further routes, a few years ago, we had much better choice, e.g The Canary Islands were all available from our local airport, what's happened to change. This extra tax if it can bring in extra flifgts routes then fine! Show me and rest of customers

    Report this comment

    John Wilson

    Tuesday, September 27, 2011

  • Daisyroots, the fus is not anout just a fiver as you put it, it is about the lack of any meaningful flights, most of them having deserted Norwich, the risk that we will lose our airport and the balance being tipped in favour of Stansted or East Midlands. I tried to fly from Norwich last August - flight cancelled - tried again to fly next March, sorry Thompson not flying anymore from Norwich - I was prepared to pay the extra for the convenience but we are now going fron Stansted with savings (only 2 of us travelling) of over £100 even after petrol and car parking.We would all love to have as many flights as possible from Norwich, that would be fantastic and truly make NWI an INTERNATIONAL airport. I don't think they will ever be overburdened, after all, they can always start night flights if that is the case.

    Report this comment

    IT Man

    Thursday, September 29, 2011

  • The other thing is the numbers in the story do not add up! If the current tax is £5, then a revenue of £700,000 means that only 140,000 people are using the airport. If increasing the tax to £10 will increase the revenue to £1,400,000, the passenger numbers will stay at 140,000 so why is Bell askin us to pay for an airport that can cater for 450,000, (3 times the number of people that are actually going to use it!)!!

    Report this comment

    IT Man

    Tuesday, September 27, 2011

  • I commented earlier on the reduction of KLM's flights to Amsterdam. Look what I've just found, in an article published in May of last year: "Andrew Bell has taken the role after two months acting in an interim capacity, during which time he has already delivered an agreement with KLM to re-establish the fourth daily flight to Amsterdam." So - where is that fourth daily flight, Mr Bell??? (Not that it matters to me now as I wouldn't use it. But it's an interesting snippet nevertheless. And didn't FlyBe "agree" to do all sorts of things at Norwich too??!!)

    Report this comment

    Aviatrix

    Thursday, September 29, 2011

  • £10, what a joke. was thinking about flying from norwich next year but seen better choice and prices from stanstead. how about mr bell gambling on getting extra routes 1st then seeing if they get used. he even admitted it might not guarantee new routes.

    Report this comment

    canaryboy71

    Tuesday, September 27, 2011

  • Wondering if Mr Bell is friendly with all the Nimbys who live in the area and want the airport closed and this in a underhanded way of doing it. Norwich will never be an international airport, my preference is to drive to another airport which has the facilities and absorb the additional travel cost. It is just not up to scratch, bring it in line with other international airports and it may get used. Not to mention the cost of flying from Norwich.

    Report this comment

    Mr T

    Tuesday, September 27, 2011

  • I have this morning e-mailed a letter to Mr Simpson, the MP whose constituency I now understand Norwich Airport to be in. Thanks to the person who redirected me - having written earlier to Mr Lamb. Still doesn't hurt for both our MPs getting letters about the state of the airport! Can I suggest that others posting here might like to consider doing the same thing? I am sure MPs respond better to multiple criticisms.

    Report this comment

    malaga flier

    Friday, September 30, 2011

  • I use Norwich airport regularly but more out of convenience. I have to fly back via Heathrow and drive back to Norwich because of the recent decline in routestimes offered by the airport. I can like most business travellers claim back this ADF but to be honest I begrudge having to pay it in the 1st place. I have been lucky enough to have visited many airports both regional and international (which Norwich professes to be) and cannot think of any which charge like this and have such poor service. Recently I have been told I could not proceed through departures as security staff were on a break and it wasnt open even though I had checked in so had to wait in the poor seating near the security area. The people that work there seem to act like it is a local yokel outfit rather than an international airport. It is a very long way short of competing against other airports imo. In the future I think I may be heading to Heathrow for the outbound leg of my flights also. Only place I can remember being charged for a trolley in Norwich is Morrisons. Only other airport was Orlando international. Never been charged for wifi as I use the lounge. Never been charged for a plastic bag at ANY airport. Also in these hard financial times a 100% Tax increase seems disproportionate, it appears Mr Bell knows the majority of his customers are business and the leisure travellers are getting abused due to this. Lets see if the offshore helicopter flights would stay if he placed this £10 fee on each departing offshore passenger,

    Report this comment

    Oilfield Rob

    Tuesday, September 27, 2011

  • Come on Mr Bell, show some backbone and respond to some of the comments on here. You know it makes sense!

    Report this comment

    robotsthatcare

    Thursday, September 29, 2011

  • As a relatively frequent flyer, I can say that from the passenger point of view the only obvious changes to Norwich airport in the last few years has been an increase in the arrogance and sarcasm of the security staff and the removal of public transport to and from the airport. It would appear that those who made the decision to increase the ADF have an interest in diverting passengers to alternative airports. For my next trip, I reserved a ticket on a ferry for the first time in over 20 years...

    Report this comment

    Pavel

    Tuesday, September 27, 2011

  • Having been a regular user of the internal Flybe flights for business & also a regular user of the chartered flights for my summer holidays, i will definately now be looking at other options. National Express get me to the business destinations & realistically Stansted is only an hour & a half away (until the A11 is dueled) for the summer holidays. Its a real shame because, yes Norwich is convenient, but this is the icing on the cake! Thomson Airways will almost certainly pull out if the demand is not there!

    Report this comment

    Bryantwood

    Tuesday, September 27, 2011

  • A quick check for a return flight to Edinburgh for 31 Oct - Easyjet from Stansted total £39.98 - FlyBe from Norwich £149.68 including £38.08 Norwich taxes. No "extras in either case and car parking prices are very similar. So the Norwich taxes without the current ADF already almost equal the complete fare from Stansted and they want to double the ADF! No contest - it's no longer worth bothering to look at Norwich despite the "convenience" (as I have found to my cost convenience that is not always so obvious at Norwich when bad weather closes the airport and Stansted with much better facilities can keep operating)

    Report this comment

    JB

    Tuesday, September 27, 2011

  • So, Malaga flyer, it isn't then the problem of the extra £5 then is it...it's just that the routes are not there and if they were, you would happily pay the £5. I would guess that once the economy picks up a bit, passenger numbers will rise again for all airports, especially regional ones and the adf will pail into insignificance. My family and I have seen it a good opportunity to visit places which we might not have done before, as long as we can go from Norwich - we will certainly never again fly from the soul less Stansted or experience the hideous world of London airports if we can help it.

    Report this comment

    sponge.bob587

    Friday, September 30, 2011

  • The airports costs are 'fixed', therefore the more passengers that use it, the lower per person cost. If Norwich Airport could double its numbers by getting alternative destinations, with free landing slots, it could double its passenger and get a £700k levy towards the loss of landing slots. Do no further development for 5 years and the passenger numbers will more than double, which would put no stress on the facilities as staff are there anyhow. Truly a ridiculous decision. Do a Tesco not a Harrods.

    Report this comment

    countywize

    Tuesday, September 27, 2011

  • I wrote to Mr Bell five weeks ago about the lack of any scheduled overseas flights and didn't even get an acknowledgement! I have also contact Mr Lamb, our MP, but so far no word back from him either! My wife and I were regular users of Norwich Airport back in the days when flyBe had a Malaga service - and we were always thought it was a good little airport and happy to pay the surplus for the convenience of a direct service into Norwich. Would be happy to do so again - along maybe a lot of the 65,000 others who have to trek to Stansted. But Norwich Airport today seems unable to do anything much other than change its light bulbs and fly pets.

    Report this comment

    malaga flier

    Tuesday, September 27, 2011

  • This must now be a record for the number of comments for a single EDP article - Has NIA been sent copies by the EDP? It's quite clear from the number of comments that this is a sensitive subject to the good people of Norfolk - NIA take note. Having browsed the comments it seems to me that the main issue isn't the tax, although this is a significant issue. No the significant issue is the additional charges airlines charge passengers for the pleasure of using NIA. A recent trip to Bonn was costed at £287 from NIA with KLM, the same trip from Gatwick was about £100, even taking into account transport, priority boarding, etc there was still an £80 shorfall to justify using NIA. On this occasion I decided £80 was worth the additional travelling time and paid it myself so that my employer would allow me to use NIA - but it was a hard fight! My experience of the staff at NIA has always been good and my last use of NIA did not change my mind. I always consider using NIA but invariably the additional costs cannot be justified. Instead I suffer the joys of rail travelroad travel tofrom the London Airports - what joy! Come on NIA - make it an airport to be proud of and one that is affordable to the folks of Norfolk...

    Report this comment

    Phil Bean

    Friday, September 30, 2011

  • ok at £10 each its now cheaper for me and my 4 business partners to travel from stansted goodbye norwich you have blown it for us

    Report this comment

    townie

    Tuesday, September 27, 2011

  • Perhaps there is a long term agenda, the airport as a brownfield site would make better sense of building the NDR rather than access tofrom the airport, then it would unlock the building land owned by both NCC and BDC when they sold off the airport = Airport ownersNCCBDC quids in.

    Report this comment

    marigold

    Tuesday, September 27, 2011

  • Airport chief executive Andrew Bell said: “It’s clear that if we are going to grow as a regional airport, we need to be more entrepreneurial and £10 is the fee it needs to be. I think he means grow smaller as a regional airport. The airport has grown smaller in terms of flights available since this stupid tax was introduced. Some advice for Mr. Bell; If you can only come up 'Increase Tax' as a solution then please resign because it proves you have not got a clue how to run a business, how local people feel, you probably don't care and this policy already had a history of failure.

    Report this comment

    Andy

    Tuesday, September 27, 2011

  • As a relatively frequent flyer, I can say that from the passenger point of view the only obvious changes to Norwich airport in the last few years has been an increase in the arrogance and sarcasm of the security staff and the removal of public transport to and from the airport. It would appear that those who made the decision to increase the ADF have an interest in diverting passengers to alternative airports. For my next trip, I reserved a ticket on a ferry for the first time in over 20 years...

    Report this comment

    Pavel

    Tuesday, September 27, 2011

  • This is outrageous - for a family of 4 adults this will be £40 just to leave Norwich! I travel from there regularly and it's just adequate. I can't see where they've spent all our fivers though. I flew Norwich-Croatia earlier in the year and the similar sized airport there was vastly superior. So clean you could eat off the floor, helpful friendly staff and no delays. Nowich is rundown and shabby in comparison.

    Report this comment

    samphirelover

    Tuesday, September 27, 2011

  • Yet another example of a monopoly taking advantage of its position. It should be referred to the Office of Fair Trading. I have never thought of Norwich Airport as being a model of efficiency, it is obviously easier to charge the customer than seek other ways to cut costs. The management should resign.

    Report this comment

    countywize

    Tuesday, September 27, 2011

  • As a relatively frequent flyer, I can say that from the passenger point of view the only obvious changes to Norwich airport in the last few years has been an increase in the arrogance and sarcasm of the security staff and the removal of public transport to and from the airport. It would appear that those who made the decision to increase the ADF have an interest in diverting passengers to alternative airports. For my next trip, I reserved a ticket on a ferry for the first time in over 20 years...

    Report this comment

    Pavel

    Tuesday, September 27, 2011

  • Let's face it: the majority of us who used to use Norwich Airport have given up on it. I went on the last flyBe Malaga flight 4 years ago and haven't been back since. Not because I don't want to fly from Norwich. (I do). But because, like thousands of others, there are no flights. I always found the Malaga flights pretty full so why were they axed? The Airport no longer offers scheduled flights to Europe - with them went more than half of its passenger numbers. That is at the heart of the matter.

    Report this comment

    malaga flier

    Thursday, September 29, 2011

  • I think this is disgusting. I am a frequent traveler, and from being in the airport regularly I cannot see where this development fund is going except on hair straighteners in the female toilets! The staff are slow, sometimes quite rude, and overall much less efficient, than say, Stansted who are intelligent enough not to charge this fee. As for Mr Bell's reasoning. I have never once had to pay for a trolley or bag, and Norwich only let you drop of for 1015 mins without charging. This has really made me reconsider traveling from here in the future, if there's a group of us, it's just as cheap to get a cab to London! In my opinion, this increase is unjustified, and consider it suicide for the company. There had better be some competitive extra routes for me to consider paying extra!

    Report this comment

    Lauren Hickling

    Tuesday, September 27, 2011

  • Given the lack of choice of destinations when flying from Norwich, and now an, extra £10 per passenger, the 90 min journey to Stansted becomes even more appealing.

    Report this comment

    teresak

    Tuesday, September 27, 2011

  • I think this is a case of how not to run a regional airport! Increase costs, usually equates to less customers and figures do not lie. I agree with a number of comments here that with a developed road system it would be far easier to go to Stanstead and to be honest when that happens I can't really see a role for Norwich Airport other than to service the North Sea rigs.

    Report this comment

    kevin rymell

    Tuesday, September 27, 2011

  • With this decision, the chief executive will be remembered as being appropriately named for sounding the death knell for Norwich Airport... A very sad and potentially disastrous decision.

    Report this comment

    Mel Lacey

    Tuesday, September 27, 2011

  • All I can say is that I ran my own business for years but had my core activity decline like this I would have been gone in 4 weeks, never mind 4 years. Doesn't matter what business you are in, large or small: you have to provide services the market wants and at competitive prices. Norwich Airport's core business is flights and the decline in the past 4 years is shocking. But the airport does have certain USPs that should give it marketing advantages - its geographic position and large regional catchment area and proven demand for the bread and butter scheduled European flights for instance. Its failure to maintain and capitalise on these strengths over the last 4 years is its undoing. Having to resort to taxing passengers smacks to me of desperation.,

    Report this comment

    malaga flier

    Sunday, October 2, 2011

  • Actually I feel Norwich's poor road network is another reason why the airport should be successful. Because for many of us it is easier to fly from the city than to travel to Stansted, that should work in favour of Norwich Airport. Also the figures showing huge demand regionally for flights to places like Dublin and Malaga are further proof that the business is there for the taking. The problem has been and remains a total lack of entrepreneurial spirit. If Southend can turn it around, Norwich should have been able to do so. Instead of which all we have seen in the past 4 years is a continual and continued decline in flights. Oh and BTW, I trust the airport doesn't think flying overseas via KLM is a realistic option. My son was quoted 600 Euros for a one-way ticket from Schipol to Norwich the other week!

    Report this comment

    malaga flier

    Wednesday, September 28, 2011

  • Mr Bell, As a business traveller and holiday maker - am always paying the ADF, to be frank why should customers be taxed to develop airport? It's not really the actual cost but principle - included to this, unless flying to Schiepol for connections there are few places that are connected to Norwich. If we are serious about NA as an International airport then ensure there is more choices available to consumer up front. Let's see carriers offer customers what they want. Am certain there is a demand for winter sunshine e.g. Canaries we used to fly there from NA. Now I am flying from Stansted via low cost carrier - flight only @ £140 person return. I may add that previous carriers to same from NA ranged over time from £99 - 229. What stops your airport from competing with prices quoted from own experience.

    Report this comment

    John Wilson

    Tuesday, September 27, 2011

  • I wonder as there seem to be so many experts in how the airport should be run, what you would do differently, bearing in mind that half the residents of the surrounding villages have so much disdain to the noise, flight times etc etc...it seems as though they are damned if they do, and damned if they don't.

    Report this comment

    sponge.bob587

    Saturday, October 1, 2011

  • when the ADF was first introduced it was only £3. then i went up to £5. The only changes i've seen are in the Departure lounge! We've lost the LTE flights due to the airline going under but have they gone out of their way to find a replacement? nope! i see from the Thomson summer broucher for next year that they have pulled the plug on the Tenerife flight that used to go on a tuesday morning! Well i for one will now be looking to Stansted from now on to go on my holidays there as at least they still fly there! It's about time that Mr Bell woke up and smelt the coffee and give the people of Norfolk what they want! a regional airport that has holiday flights to a greater range of locations and to stop this idiotic Fee now!

    Report this comment

    magicman

    Wednesday, September 28, 2011

  • This tax increase is a bad, a 100 percent rise can’t be justified on any scale. I tend to fly from Stansted or Luton now as it’s cheaper if book your flights early. Booking a hotel with parking is just a cheap as ordinary parking at these airports so if you’ve an early flight it just extends your holiday a day or so with a stay in a nice hotel. I would like to fly from Norwich to popular holiday destinations but they just don’t go to them any more, if they do they are over priced. Here is my thoughts; 1. Scarp the Tax or worse case just leave it at a fiver, sorry but a tenner is way too much! 2. Reduce the cost of the car parking at the airport to make Norwich look a more cost effective option. 3. Get some flights to places where people want to go to just like every other regional airport has. Example, have a look at South-End’s expansion plan, just some popular destinations it’s really that simple! This all makes me think that there is some ulterior motive to all this. Perhaps something like Norwich Airport doesn’t really want any more passengers or flights to make the airport more profitable as people who live nearby would complain. So perhaps we will just screw the few we have got left! Yes I do live nearby to the airport and planes do fly over my house. I don’t see a few more a day is a problem, it all makes me wonder does this guy who is in charge at Norwich know how run a business? Imposing taxes is for government not a business in a free market!

    Report this comment

    kevin spilling

    Monday, October 3, 2011

  • Even better , you should write or email Keith Simpson whose MP area it falls into. Although don't expect a quick response as sometimes a knighthood may be more important. I doubt also that Omniport (not holdings or uk) will have a listening ear, they are more than up to date with what is happening.

    Report this comment

    Marigold

    Thursday, September 29, 2011

  • Having been a regular user of the internal Flybe flights for business & also a regular user of the chartered flights for my summer holidays, i will definately now be looking at other options. National Express get me to the business destinations & realistically Stansted is only an hour & a half away (until the A11 is dueled) for the summer holidays. Its a real shame because, yes Norwich is convenient, but this is the icing on the cake! Thomson Airways will almost certainly pull out if the demand is not there!

    Report this comment

    Bryantwood

    Tuesday, September 27, 2011

  • Happy to pay this fee if they attract more flights and a decnt low cost carrier, why have other regional airports got Ryanair or easyjet and we get Flybe.. Back it up with action Mr Bell..

    Report this comment

    Bygravey

    Tuesday, September 27, 2011

  • ADF = Airport Deterent Fee. Just like the Tesco ClubCard Loyalty Scheme but in reverse.

    Report this comment

    DAVID WILLGRESS

    Friday, September 30, 2011

  • I take no pleasure in saying Norwich Airport...rest in peace, is this the the final nail in the....? I don't know if it's down to poor management, the nimbys, the protestors or a combination of all 3? I would love to fly from Norwich to Spain but ended up at Stansted with easyjet again, like thousands of Norfolk residents, doesn't look as though this will change anytime soon unfortunately. What an opportunity being lost and local resource being under used, or mis-managed.

    Report this comment

    Bruce87

    Tuesday, September 27, 2011

  • FlyBe has, in the past, publicly spoken out against the Airport Development Fee - and I would not be at all surprised if they were to use the increase as an excuse to make further cuts to their services. When Newquay introduced an airport development fee some years ago (one of only three other UK airports that has one) Ryanair promptly pulled out altogether, in protest. The fee is unpopular with airlines (who see it as a deterrent), and how the management of Norwich Airport think that this is going to help them attract more routes is just totally beyond me. I think the real reason for doubling the fee is that they need some way to fill a gaping hole in their finances, and they've worked out that if (IF!) passenger numbers remain the same then an extra £5 per head will allow them to break even.

    Report this comment

    Aviatrix

    Saturday, October 1, 2011

  • I find it cheaper to fly from Stansted,even with paying for car parking and petrol. It would be more convenient to fly from Norwich,but the Airlines and the Airport charge too big a premium for this convenience

    Report this comment

    Albert Cooper

    Tuesday, September 27, 2011

  • I for one always try to use Norwich but will now start looking at stansted. A100percent hike is just a bit too much there's very little at Norwich and I for one hav'nt noticed any difference since the tax was introduced. I don't think I will be the only one feeling this way so bye bye Norwich

    Report this comment

    timmyboi

    Wednesday, September 28, 2011

  • Norwich Airport is 15 mins walk from home so is hugely convenient. Unfortunately I stopped using the airport when it stopped offering flights to destinations I wanted to go to. Show that you can get those flights back then charge the £10 (which should be included in the original booking fees, it’s not like we have a choice).

    Report this comment

    ROBERT STUBBS

    Wednesday, September 28, 2011

  • I live roughly equidistant between NWI, STN and LCY. I generally fly KLM, which gives me the choice between two of these - NWI and LCY. Although KLM's fares are generally much lower from LCY I usually choose NWI because it's a nicer airport. I've never agreed with the Airport Development Fee but have - grudgingly - paid it because I like flying from NWI. Well... while an extra £5 is neither here nor there in the grand scheme of things I'm afraid the doubling of the fee is the last straw and my business will go to LCY in future. It's not the money, it's the principle. Sorry, NWI - but enough is enough.

    Report this comment

    Aviatrix

    Tuesday, September 27, 2011

  • I think with the obvious local passion there is about the airport, surely we should lobby the airline comapnies about routes. I dare say alot of work goes into trying to get airlines to fly from all regional airports but if the likes of stansted and the london airports can afford to allow these airlines to operate and take a minimal cut, then the regional airports must do something to still be able to offer a service. We are talking about £5 for goodness sake, if this amount went on via the ticket price, no one would bat an eyelid. We have a great facility, we should support it, not knock it.

    Report this comment

    sponge.bob587

    Friday, September 30, 2011

  • Andrew Bell is living in cloud cuckoo land! Already, airlines are leaving Norwich airport, I have just booked my March holiday to Spain and was told at the travel agents that the flight I wanted was not available next year from Norwich. Last year the flight to Bulgaria was cancelled because not enough people wanted to fly from Norwich so we had to go to East Midlands - no tax there and a much nicer airport than Norwich, I have never been charged for plastic bags, trolleys or drop-off! Norwich Airport has nothing worth paying for except convenience, well Stansted is so much cheaper with so much more choice that when another £30 for a family with a teenage child is added on, the economics say - forget convenience, lets drive to Essex. Within 3 years they will have the offshore helicopters, a few KLM planes linking to Schipol and a couple of Cessna planes! International airport - what a JOKE!

    Report this comment

    IT Man

    Tuesday, September 27, 2011

  • In response to DaisyRoots - the increase may only be a fiver, but what do they say about "the straw that broke the camel's back"? That's what this 100% increase has done for me. It's tipped the balance in favour of LCY for my worldwide flights on KLM. Travel time to the airport is about the same for me, and fares are generall between 10 and 25% less. I have, so far, chosen to fly from NWI, even though it was costing me more, because I LIKE flying from there. Departing from NWI is such a relaxing experience, and one for which I was willing to pay more. But... there comes a point when enough is enough, and I'm afraid that point has now come. As I understand it NWI needs to attract passengers from a wider catchment area (including Suffolk) to remain sustainable. It has already lost a lot of passengers from the more southern parts of its catchment area, I suspect it is now going to lose many more of us. I think this whole thing is going to backfire. Passenger numbers will go down even further, airlines will reduce their services even more (KLM is already down from four to three a day), and NWI will eventually go the way of Plymouth (closing this year) and Durham Tees Valley (under serious threat of closure). Sad, very sad. Such a nice airport. Shame about the management.

    Report this comment

    Aviatrix

    Thursday, September 29, 2011

  • Southend Airport has recently attracted Easyjet. Does anyone know whether they charge a passenger tax?

    Report this comment

    Simon Alcock

    Tuesday, September 27, 2011

  • Having used NIA to fly up and down to Edinburgh fairly regularly, the following; The experience is one of being treated with utter disdain. From the check in, being robbed by the tax machine, the dreadful security people, who unlike most airports these days, seem to take pleasure in slowing you down as much as possible (bored?), through to the dubious delights of the dep lounge. Flights cancelled at the drop of a hat because of lack of firemen (once), fog(3 times) and finally a dearth of other places to fly. Convenient-yes, good-most definitely not

    Report this comment

    Col

    Thursday, September 29, 2011

  • This is why I've not used N.I.A. - package holiday booked with Thomson, October, price from Gatwick 366pp, price from Norwich - 449, so for £166 difference (2 people) I'm confident of being able to get to the other side of London & back and still have change leftover. Even booking flights separately is a joke, 336 gatwick, £813.10!!! from Norwich arriving the day after leaving norwich with 2 changes. Norwich is too small, too remote and lacks real and appropriate transport links to anywhere else, that's why NIA is so poor!

    Report this comment

    NorthCity

    Wednesday, September 28, 2011

  • As a regular & frequent user of Faro (Algarve, Portugal) airport I often sit in the departure lounge wondering why, in addition to all the big airports in the UK, I can get a flight to Blackpool, Bournemouth, Southampton, Exeter, Bristol, E Midlands, Leeds (& from 2012 Southend), but I can't get a flight to Norwich "International". I find it strange that all these other small, regional airports can attract airlines that provide a wide variety of destinations people want to go to but Norwich can't.

    Report this comment

    DAVID WILLGRESS

    Wednesday, September 28, 2011

  • Unfortunately Keith it looks like Thompson have already deserted - I tried at Thomas Cook to get a flight on Thompson for next year only to be told that they are no longer flying from Norwich! Maybe they knew what was in Mr Bell's mind?

    Report this comment

    IT Man

    Wednesday, September 28, 2011

  • so it has contributed to more than £14m sinse it began..& the target is £18m..does this mean once the target is reached it will go back to no ADF ? i dont think so....greed comes to mind !!

    Report this comment

    England's Finest

    Wednesday, September 28, 2011

  • Putting aside all the many points already highlighted on this, surely the worst thing about it is the fact that this simply penalizes people who already use the airport. Regular users who only want to go to say Edinburgh or Amsterdam may be quite happy with the current destinations & may have no interest in flying elsewhere so why charge them £10 every time they use the airport for something they don’t want or need. (i.e. more routes). It’s a bit like charging a motorist who only uses the A11 from Norwich to Attleborough to fund the dualing beyond Thetford even though they’re never going to use it. Crazy idea.

    Report this comment

    DAVID WILLGRESS

    Friday, September 30, 2011

  • If I want to fly from Norwich to Aberdeen on Friday returning on Monday it will cost me £350-80 + £5 development fee. Flying easyjet from Luton to aberdeen on the same dates would cost me £112-98. So that's £242 difference which is a lot to pay for the convenience of flying from Norwich. The article also says that the ADF was introduced to fund an £18 million expansion plan and has so far raised £14 million. Does this mean that when it has raised another £4 million to reach the target we can expect the ADF to be scrapped? If so, then we only need another 400000 people to fly from Norwich and that will be the end of the ADF.

    Report this comment

    neil499

    Tuesday, September 27, 2011

  • Patricia Clarke is one of the lucky few to have a flight. Most of us don't have that option! So Use it or Lose it doesn't even apply! Southend Airport is showing what can be done with a management capable of attracting entrepreneurial investment (Eddie Stobbart). Norwich is a wonderful city. Pity about its airport.

    Report this comment

    malaga flier

    Tuesday, September 27, 2011

  • A couple of months ago I contacted Mr Bell regarding changes of flight times to holidays already booked to Tenerife which resulted in effectively losing a days holiday. I also complained about the iniquitous development tax and the fact that Norwich was losing so many routes. His reply did nothing to allay my fears and he also did not mention the prospect of an increase in the tax. This is the last straw for me. All future holidays will be booked through Stansted until Norwich Airport and its management start to look after its customers.

    Report this comment

    David Frost

    Tuesday, September 27, 2011

  • Being entrepreneurial should lead to Norwich being more attractive to customers and airlines. This tax does the opposite.

    Report this comment

    MartinK

    Tuesday, September 27, 2011

  • I’ve been flying regularity from Norwich for 20 years and find this tax a money grabbing disgrace. I made a conscious decision to spend no money at the airport since its inception. For going my coffee and Danish is my way of protesting, I know of many others who also make this protest.

    Report this comment

    Tony

    Tuesday, September 27, 2011

  • I'm not a very frequent flyer, but I do travel to and from Holland, Belgium and Germany 3 or 4 times a year. Reading the Norwich Airport owners comments and listening to them on the local news makes me believe they either have a hidden agenda or live in cloud cuckoo land as far as Norwich airport is concerned! I could quite easily conduct my buisiness, often in a single day, using Norwich but it is cheaper to use the train to Stanstead, fly to the continent, stay overnight and return the following day than it is to travel 15 miles to Norwich and fly to Amsterdam and back. Add to this the ludicrous Airport charge and the lousy public transport connections to the airport and, alas, it's a no brainer to use Norwich, even when you factor in the convenience of doing so - Pursuading my Boss is even harder!. If the inflated charges by the airport and airlines to use Norwich were significantly reduced I'd use the airport much more often for both business and leisure - until then it will be Stansted, Heathrow, Gatwick or Eurostar...

    Report this comment

    Phil Bean

    Tuesday, September 27, 2011

  • Mr Bell's argument that doubling Norwich Airport's flying tax will improve services is a myth - and history proves it. Since it was introduced in 2007, Norwich Airport's flights - and presumably its footfall - has continued to decline. New facilities have been built - but that hasn't attracted airlines. Quite the opposite. So why continue to pursue a policy that over the past 4 years clearly hasn't worked?

    Report this comment

    malaga flier

    Tuesday, September 27, 2011

  • It was already much cheaper for me to drive to Stansted to fly to Amsterdam, (even allowing for the extra mileage and the cheaper car parking at Stansted), and then practically fly back over Norwich on my way there! The extra £5 now makes it even more sense to travel to Stansted. The flights to Gran Canaria from Norwich were always totally full well in advance of departure date, so why were they dropped? Thankfully I can now use Ryanair to get to Gran Canaria from, guess where = Stansted!

    Report this comment

    ggbart

    Thursday, September 29, 2011

  • That's Ripping use of.What are you doing with the money?. Development is OK.But is this right that the land was going up for-sale not that long ago ?.Are you telling us to pack are bags and go to the old RAF Coltishall would be better.Bigger runway you can have 24 hours flying here.I bet the people in the area will love the new jobs they make.Do you want the airport or not just say it ! get out of Norwich.

    Report this comment

    whatajob

    Wednesday, September 28, 2011

  • With this decision, the chief executive will be remembered as being appropriately named for sounding the death knell for Norwich Airport... A very sad and potentially disastrous decision.

    Report this comment

    Mel Lacey

    Tuesday, September 27, 2011

  • Well said David, however what Mr Bell does not seen to see is that airlines are pulling out of NWI rather than flocking to it. Th ADF will have to keep rising. Its a little bit like the buses, not enough people use them so instead of reducing fares to tempt more people on them, they increase the fares which - guess what - reduces the passenger numbers and therefore the revenue!

    Report this comment

    IT Man

    Friday, September 30, 2011

  • Dear Mr Bell. You said "At other airports, they charge for parking drop off, baggage( Wrong.To name one that does not. Aberdeen. Next point please.) trolleys, plastic bags for your liquids( WRONG again Aberdeen airport does not. Next point please), fast track security,( This is true. But maybe you should use the money for fast track secuity as the secuity speed at Norwich is slow slow slow. ) wireless internet (WRONG. two weeks ago in Norwich airport your internet was not free and thats why i did not use it.Next point please) - we charge an airport development fee instead of everything else.Do you mean as well as everything else.

    Report this comment

    paul marris

    Tuesday, September 27, 2011

  • This tax increase is a bad, a 100 percent rise can’t be justified on any scale. I tend to fly from Stansted or Luton now as it’s cheaper if book your flights early. Booking a hotel with parking is just a cheap as ordinary parking at these airports so if you’ve an early flight it just extends your holiday a day or so with a stay in a nice hotel. I would like to fly from Norwich to popular holiday destinations but they just don’t go to them any more, if they do they are over priced. Here is my thoughts; 1. Scarp the Tax or worse case just leave it at a fiver, sorry but a tenner is way too much! 2. Reduce the cost of the car parking at the airport to make Norwich look a more cost effective option. 3. Get some flights to places where people want to go to just like every other regional airport has. Example, have a look at South-End’s expansion plan, just some popular destinations it’s really that simple! This all makes me think that there is some ulterior motive to all this. Perhaps something like Norwich Airport doesn’t really want any more passengers or flights to make the airport more profitable as people who live nearby would complain. So perhaps we will just screw the few we have got left! Yes I do live nearby to the airport and planes do fly over my house. I don’t see a few more a day is a problem, it all makes me wonder does this guy who is in charge at Norwich know how run a business? Imposing taxes is for government not a business in a free market!

    Report this comment

    kevin spilling

    Monday, October 3, 2011

  • I never could fathom why passengers were charged for refurbishing the toilets, canteen, carousel etc. Not seen any new development at the airport for a very long time so pray tell me Mr Bell where is the ADF money going? £5 was bad enough and to add insult to injury, 2 of the 3 ticket machines were invariably out of order. £10?? Don't think so and over 8084 others agree with me. What I don't understand is how anyone could think that doubling an already unpopular tax is suddenly going to turn the airport's fortunes round? Mr Bell - have a rethink before it's too late.

    Report this comment

    JanieH

    Wednesday, September 28, 2011

  • Well its good bye Norwich airport , i travel on holiday twice a year from norwich always with Thomson holidays and already have to pay a surcharge for the privilage . this normally amounts to about 100 pounds on top of the same holiday from stansted . Enough is enough so stansted here i come

    Report this comment

    Keith Styles

    Tuesday, September 27, 2011

  • I fly from Stansted, and am more justified than ever now in doing it. Better facilitiesplanestimetables etc. I have never agreed with the charge and use that money to better effect.Norwich International airport - what a joke!!

    Report this comment

    biglingers

    Tuesday, September 27, 2011

  • “Hello Dragons, I’d like x pounds of your children’s inheritance to help me develop Norwich Airport. You’ll get your investment back multi-fold because I’m going to encourage more passengers to the airport by charging them more. Footfall has decreased in recent years since I introduced a passenger tax at a time when financial turbulence (excuse the pun) hit the economy. I’m certain that doubling the fee at this equally tough time will reverse the airport’s fortunes. I’m happy to answer any questions you have…”

    Report this comment

    AE

    Tuesday, September 27, 2011

  • Wonder if Mr Bell will take time to read these comments and have the decency to respond, maybe the EDP should send them to him incase he misses them with his head being stuck in the sand, or could it be up his ****?

    Report this comment

    Mr T

    Wednesday, September 28, 2011

  • The figures say it all - 800,000 passengers before the ADF down to 450,000 now. Likewise the decrease in flights from flybe and other airlines. Andrew Bell says other airports charge for trolleys , wi- fi etc, but these are optional! ADF is not.

    Report this comment

    suffin else

    Tuesday, September 27, 2011

  • I've always resented having to pay £5. £10 has just tipped the balance for me. Sorry Norwich you have just lost another customer.

    Report this comment

    manathu

    Wednesday, September 28, 2011

  • I will predict that Norwich will never take off as a proper departure airport. It's name suggest it is trying to be a big time charlie potato. The times I have cycled past there or actually picked someone up the place looks desserted. Even on TV recently it looked like it had more staff than passengers and ditto of check in desks. Southend will be the next growth airport. Thank goodness Norwich City and Norfolk County Councils sold it off. It needs millions of investment (not raised by a stealth tax). It has poor road links, poor bus links and no rail link. While closer to Amsterdam hub its more expensive to fly there. Either invest properly or close it. I know that has job implications but with no real large investment companies will move away to a better airport.

    Report this comment

    NchNthMan

    Wednesday, September 28, 2011

  • Last time I used Norwich I had to pay for a plastic bag. the one i had was the wrong size!!! Tying it up didn't mean it was secure either! Travel with three children and wife is now fiffty quid, before the flights.. If you want to improve the airport to get more people in for your business and increase your profits, why am I expected to pay for it?

    Report this comment

    Andy T

    Tuesday, September 27, 2011

  • This is another passenger you have lost

    Report this comment

    Ameedog

    Wednesday, September 28, 2011

  • Can I suggest that those who, like me, are totally disenchanted with Norwich Airport, write to our MP, Mr Norman Lamb? In fact I e-mailed him a letter a week ago. Haven't had any kind of reply but I know he's busy. However he may not have taken much notice if I was a lone voice. I suspect that if he gets numerous letters on the subject he may take some interest. Perhaps Mr Bell will listen to more influential voices than ours -- after all we are only his customers!!!

    Report this comment

    malaga flier

    Thursday, September 29, 2011

  • To survive Norwich Airport must cater for demand. The primarly need is for scheduled services to key overseas destinations like Faro, Malaga, Dublin etc. The facts prove it....and the airport knows it (a customer survey, for instance, proved it). The problem is: it has done nothing to cater for the demand. I have written to the airport in the past asking why small airports like Exeter, Doncaster, Bournemouth etc can successfully fly regular scheduled services to Europe but not Norwich. The question has never been answered. The only reasonable conclusion I can draw is that the management at other airports are more dynamic, go-ahead and entrepreneurial. As for the airport tax, well it would be like Norwich City deciding to put a tenner on each seat price to expand Carrow Road in the hope that the club gets promotion to the Prem League. No - Delia and her directors got it right.....you make the right management decisions and get where you want to be, consolidate and then you can developexpand facilities. People will pay if the product is right. But you cannot expect them to pay to satisfy a flawed business plan.

    Report this comment

    malaga flier

    Thursday, September 29, 2011

  • I wonder as there seem to be so many experts in how the airport should be run, what you would do differently, bearing in mind that half the residents of the surrounding villages have so much disdain to the noise, flight times etc etc...it seems as though they are damned if they do, and damned if they don't.

    Report this comment

    sponge.bob587

    Saturday, October 1, 2011

  • Oh dear the turkeys at Norwich Airport are voting for Christmas again! Revenue is down, passenger numbers are way down, flight numbers are down so what shall we do to improve things - I know let's double the ADT that's sure to bring the passengers back. Who are these idiots - did they use high paid consultants to come up with this idea? I remember not so long ago when we regularly took local flights to Cyprus (Paphos) and Croatia (Dubrovnik and Split). Very popular they were too, but where are they now?! Seems like the management at the airport just don't want to learn from their past mistakes, so RIP.

    Report this comment

    citizenjohn

    Tuesday, September 27, 2011

  • If Mr Bell thinks doubling the airport tax at Norwich is entreprenerial he is clearly living on a different planet to the rest of us. Being an entrepreneur means developing products and services that the public want and at affordable prices. Where does Airport tax fit into that Mr Bell? Taxes are the last thing an entrepreneur thinks about! Does he really think that the likes of Richard Branson developed successful businesses by raising taxes?! Southend on the other hand does know the meaning of the word and has proved that even in today's economic climate there remain opportunities. Eddie Stobbart buying in and easyJet's arrival will in months have transformed a small airfield into a proper European destination. That is entrepreneurship. Not talk, not taxes but action!

    Report this comment

    malaga flier

    Tuesday, September 27, 2011

  • For the convenience of flying in and out of Norwich International Airport, I do not find the increase a problem. I live in Malta, and although I only have the option of a Tuesday flight (charter), I prefer to visit family and friends via Norwich. Yes I agree the flights are cheaper from other airports. However with all the 'hidden extras' plus the cost of getting to Norfolk from these other airports, Norwich is still VERY favourable. Can we all remember the old saying...... USE IT OR LOSE IT. With the price hike on everything else required in our daily lives, I dont think anyone is going to REALLY notice !!

    Report this comment

    Patricia Clarke

    Tuesday, September 27, 2011

  • I don't understand most of these points - you either see Norwich Airport as offering good value or you don't.Use it or don't use it. Nobody who doesn't use it is being asked to pay anything. What I do question is whether or not Mr. Bell has a sustainable business, if he needs to keep increasing this localised tax.

    Report this comment

    Tudor Bushe

    Tuesday, September 27, 2011

  • I live on the continent and often come back to the UK. I am not however a business traveller. There is always a difficult decision for me to make - Stansted, or Norwich. Norwich is much more convenient and the Europcar people are friendly and fast but Norwich is also usually a lot more expensive (on a direct comparison, including all other travel), so unless I can get a good deal out of KLM I choose Stansted. Recently KLM dropped their prices somewhat so I have been using Norwich again, even though the scales are still in Stansted's favour. I think the 10 pounds ADF is a real cheek (wasn't happy when it was 3!), but what compounds my unhappiness is how unfriendly so many airport staff are. They act as if they are doing you a big favour by doing their jobs. This starts at check-in and, with the occasional exception of course, pretty much sets the standard for the whole experience. People who have used NIA with me say the same. I live in Germany and the general standard of service here is a lot friendlier than at NIA, which is saying something as it's nearly always the other way round! I would have thought that the very fact that we are using their more expensive service ought to provoke the odd smile from NIA staff - they owe the passengers their jobs, after all!

    Report this comment

    Rose

    Thursday, September 29, 2011

  • Interesting point, Aviatrix. The only reason I ever heard as to why flyBe pulled out the Malaga service (and maybe others) was because of the introduction of the airport tax. I wasn't really sure if that was the real reason but from what you say, it was not popular with them ! I heard last night that BMI is pulling the plug on its Cardiff - Malaga route. Sign of the times. It seems many airlines are cutting back, which doesn't bode well for Norwich's prospects. Having said that I still convinced there is money to be made from key routes. If so then, as ever, it is up to the airport's management to put a deal in place that a carrier will find acceptable. Is that likely?! Past experience doesn't fill me with any confidence! You may well be right in that Norwich sees the tax as filling the gap. But the increase will just reduce further passenger numbers and may well put off airlines rather than (as Mr Bell thinks) encourage them to Norwich.

    Report this comment

    malaga flier

    Saturday, October 1, 2011

  • I run a small computer shop and since 2007 have seen my customer totals halve due to increasing the cost of my computers and having a smaller selection than the big electrical stores a few miles down the road. So what I have decided to do to change this rather than cut prices and increase the variety I stock is to reduce my selection of computers further and increase my prices again. I'm sure that this will bring the customers flocking back once they realise it makes sense to buy more expensive products from me as it is more convenient than driving to another supplier. That's right people, I've been to the Mr Bell School of Stupid Business Development Ideas.

    Report this comment

    neil499

    Wednesday, September 28, 2011

  • Yes, David, I wholeheartedly agree with you. As a regular flier to and from Malaga I don't want anyone subsidising my flights. While Mr Bell seems to think it will encourage more operators it hasn't done that. Quite the opposite! As to where the money has gone, well I just don't know as I haven't been into the airport since our Malaga flights were axed four years ago. Perhaps the new long life light bulbs?! What it hasn't done is helped in any way to increase flights, and it won't. It is a stupid tax and I agree - why should the few who still manage to get flights from Norwich be asked to pay more? Compiling the stupidity of course is the decision to double it! The airport has enough evidence of demand for European flights without having to resort to any other methods. I do not want to see the tax and I do not believe it will ever encourage operators to fly from Norwich. As to why they don't....ask Mr Bell. I can only confirm what has been said about other scheduled services from Norwich that have been cut - the Malaga flights were always at least as full as those I now take from Stansted, perhaps even more so. We never get answers to key questions like this: how come many other small airports can run successful services to Europe but not Norwich Airport?

    Report this comment

    malaga flier

    Friday, September 30, 2011

  • Airport will probably close a month after the NDR is completed!

    Report this comment

    DaveG

    Tuesday, September 27, 2011

  • I think that the increase in ADT rounds of the whole Norwich to Aberdeen experience. £350 return ticket with Eastern or BIM (Funny how both airline prices are always identical!), Rip Off, Exhorbitant food and drink prices (Not that i buy any now, spent my money on ADT), Rip Off. Unable to use zip up clear plastic bag that is the correct size and acceptable at all other airports, lack of UK security knowledge, having to strip almost naked to get through security (Remove small plastic watch-what is that all about!), double the cost of ADT. Its almost as if they are trying to make it lose money and close down. I bet Mr Bell lives under the flight path and woulsd make a fortune on his house when the airport closes

    Report this comment

    DaveG

    Tuesday, September 27, 2011

  • I'm afraid Norwich airport is tuppenny-ha'penny airport that will eventually fail when the A11 is dualled.

    Report this comment

    Vic Sponge

    Tuesday, September 27, 2011

  • Wow more comments on this story than I've seen for a long time - take note Mr Bell. In passing could I suggest that you work a bit harder on attracting airlines who actually have holiday destinations we want to go to and a bit less hasrd on fleecing us when we use your airport!

    Report this comment

    LR Series 2A

    Tuesday, September 27, 2011

The views expressed in the above comments do not necessarily reflect the views of this site

ADVERTISEMENT

ADVERTISEMENT

Norfolk Weather

Sunny

Sunny

max temp: 26°C

min temp: 18°C

Five-day forecast

loading...

ADVERTISEMENT

ADVERTISEMENT