Norfolk travellers get new guide to train etiquette

14:47 12 August 2014

First Capital Connect has published a new guide to how to behave on its trains.

First Capital Connect has published a new guide to how to behave on its trains.


First Capital Connect, which operates services between King’s Lynn, Downham Market, Littleport, Ely and London, has produced a new edition of its guide to how to behave on board them.

Penned by rail officials, under the nom-de-plume of Edwin Tickett, it explains: “Whether their journey be undertaken for the purposes of leisure, to conduct commercial business, or indeed (as is so often my own happy circumstance) to visit one’s maiden aunt at her cottage on the outskirts on King’s Lynn, the inexperienced rail user can find themselves perplexed and discombobulated by questions of etiquette.”

It warns passengers to arrive on time and not run after departing trains, or walk along platforms texting and sipping their lattes.

“In today’s always-on, hyper-connected, never-bored, always-searching, virtually-fat-free world, it’s all too easy to get wrapped up in pixels,” it warns. “Rather than the people and things around us.”

It also asks passengers not to leave their rubbish behind them for the ‘train fairies’ to dispose of, or treat fellow passengers to their tastes in loud music, smelly food or canned lager.

FCC Customer Service Director Keith Jipps said: “Ed Tickett and his Modern Day Guide to Using the Railways has been very popular with our passengers who have told us they have felt more engaged by it in regards to railway safety. We care about our passengers’ safety and comfort which is why we ran this campaign to encourage safer and more considerate behaviour. We know from research that we need to use humour to grab people’s attention and our latest findings show that this campaign has been incredibly successful.”


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