Residents from a seaside town in north Norfolk have been left without mobile phone signal after a mast was removed ahead of a new supermarket development.

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The mast, serving Vodafone users, was dismantled from the former fire station site in Sheringham last Monday to make way for the new Tesco store.

Sheringham councillor Richard Smith is now calling for a solution to be found after dozens of locals have been left without vital coverage.

“A lack of mobile coverage is not only a nuisance for residents but it could result in life or death situations if emergency workers can’t contact each other,” he said.

“The tragedy in this case is a lack of joined up thinking between the County Council, Vodafone and Tesco.

“With a bit of forward planning this disruption could have been easily prevented. Instead we are left with a situation where our mobiles are virtually useless in parts of the town.”

There is currently no replacement mast and the town has been left reliant on two other distant transmitters.

A resident who lives at The Common, but did not want to be named, said the town had been “decommissioned by Vodafone” and was frustrated they were not getting the service they were paying for.

Other residents have been offered reimbursements on ‘sure signal’ boxes to help boost their signal and have been told they can apply for compensation once the signal is restored - which some say will be as late as February 2013.

A press officer for Vodafone said there is a replacement site for a mast but that it was “not operational yet”.

She said: “We are working on it at the moment - engineers have been working on it for the last week.

“We hope to get it working considerably earlier than February 2013 and an update is expected [today].”

Mr Smith added: “I would urge Vodafone to resolve this issue as a matter of urgency.

“They could well face a lot more disgruntled customers if the outage continues.”

6 comments

  • Should use orange.i get great coverage pretty much everywhere in town now they upgraded there service

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    Dre33dd

    Monday, October 22, 2012

  • Vodafone is pretty much the only provider that ever gave any signal in Sheringham, hence, most people are on Vodafone. Now the mast is down the impact is annoying at best, and potentially dangerous at worst.

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    Callum Ringer

    Monday, October 22, 2012

  • History repeating itself. When I moved to wroxham 9697 I stood in my room with my phone aimed at the local vodafone tower. Nothing. So I phoned voafone and was told they could not understand it, but that they would ring me back on my landline. They did about a hour later and said that the local mast had not been switched on. Organisation?

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    Peter John Cromarty

    Monday, October 22, 2012

  • JCW, I had to smile at the dry wit

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    weaversway

    Monday, October 22, 2012

  • I thought the whole point of living in Sheringham was to be cut off from the world.

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    JCW

    Monday, October 22, 2012

  • This is another example where common sense has gone out of the window. Perhaps there should be a greater emphasis on common sense and less on tick box management

    Report this comment

    jennifer jane

    Monday, October 22, 2012

The views expressed in the above comments do not necessarily reflect the views of this site

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