A businessman based in a Norfolk village claims he was hit by internet problems for three months, which hindered the development of his firm.

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Andrew Flintham, from St Marys Close in Newton Flotman, runs a YouTube advertising business but said his firm was hampered by internet problems which lasted for three months after he signed a new contract with TalkTalk.

The internet connection began to falter in November and he signed a new contract with the provider, with the promise of a better service.

But the broadband did not improve.

The 50-year-old said: “It just wouldn’t load up or the emails would crash.

“The bad internet makes Norfolk a laughing stock from a business point of view.

“In these times of recession it is so important that businesses are able to connect.”

Mr Flintham said the connection was so bad he had to visit a friend’s house in Norwich to watch the YouTube videos he had produced on his own YouTube channel.

His firm makes adverts on the video sharing website for small businesses, but they were hampered over the busy Christmas period with a lack of internet.

“We have been trying to help small businesses but I was relying on emails,” he said. “The work I have lost and the reputation to my business is unbelievable. I kept on at TalkTalk over the months.”

He has now ended his contract with TalkTalk and is switching suppliers this week.

A TalkTalk spokesperson said: “We were sorry to hear of Mr Flintham’s broadband issues and we sent an engineer and provided new routers.

“Mr Flintham switched suppliers so were unable to diagnose the problem. We have apologised for the inconvenience.”

But Mr Flintham, who has lived in Newton Flotman for six years, said the new routers had not worked and the firm was unable to diagnose the problem before he decided to switch suppliers.

BT engineers also came to try and fix the problem but the slow internet persisted.

He said it was “embarrassing” to talk to firms in London and tell them his internet was down while trying to run a business.

Do you have a story for the Norwich Evening News? Contact reporter Tom Bristow on 01603 772313 or email tom.bristow@archant.co.uk

7 comments

  • BT service in Costessey is brilliant, not on infinity just ordinary package and consistently get 15.2

    Report this comment

    blackdog2

    Thursday, March 21, 2013

  • I've been with TalkTalk for years and started getting drop out problems with internet connection late last year - coincidentally just after upgrading the router software (at TT's request). It all came to a head yesterday and I raised a fault call - after lots of testing and an admission of frequent drop-outs, this morning there is a definite improvement. What gets me with service providers is the attitude that you are the first person on the planet to suffer from the problem and give you no hope at all. Being on a contract, you are stuck with them but still paying for the service. I've been promised a status update in 72 hours. Wow.

    Report this comment

    JanieH

    Friday, March 22, 2013

  • I've been with TalkTalk for years and started getting drop out problems with internet connection late last year - coincidentally just after upgrading the router software (at TT's request). It all came to a head yesterday and I raised a fault call - after lots of testing and an admission of frequent drop-outs, this morning there is a definite improvement. What gets me with service providers is the attitude that you are the first person on the planet to suffer from the problem and give you no hope at all. Being on a contract, you are stuck with them but still paying for the service. I've been promised a status update in 72 hours. Wow.

    Report this comment

    JanieH

    Friday, March 22, 2013

  • So much for Super Fast Broadband! Not surprised at this story, it is happening all over Norfolk - we have been left in the dark ages of broadband regardless of the headline grapping news stories about improvements. I would say it is OpenReach who could not cure the problem with the slowfaltering connection. TalkTalk and BT are just service providers OpenReach is supposed to fix the faults....

    Report this comment

    kevin rymell

    Thursday, March 21, 2013

  • It amazes me that people in Norfolk try to run a business which is heavily dependent on the internet , if you haven't got access to cable it doesn't make commercial sense. These problems are well documented - unfortunately some people "hope for the best" & are usually disappointed.

    Report this comment

    Tudor Bushe

    Thursday, March 21, 2013

  • Seriously?? “It just wouldn’t load up or the emails would crash" - since when has a poor broadband connection caused things to crash? surely that's a problem on his computer? And if his connection is that bad he can't watch the videos on his own channel, who on earth is uploading them in the first place?

    Report this comment

    Neil Watson

    Thursday, March 21, 2013

  • Why try to run a business that requires a good internet connection in a village & then blame the supplier for not providing what you would get in London?? And thats is surely what he means when he mentions talking to people in London.

    Report this comment

    el84

    Thursday, March 21, 2013

The views expressed in the above comments do not necessarily reflect the views of this site

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