Inspectors rule James Paget Hospital in Gorleston complies with most standards
10:20 29 January 2014
The James Paget Hospital (JPH) is performing well but has some issues with management of medicines and record-keeping, inspectors have found.
It was paid an unannounced visit by watchdog the Care Quality Commission (CQC) on November 27 and 28.
While the Gorleston hospital was found compliant in five of the seven standards checked, concerns were raised in two.
Problems with management of medicines were recorded as having a “moderate” impact on patients.
One patient awaiting discharge was found to have been delayed for hours as their medicines had not been received on the ward.
And inspectors heard pharmacy staff did not always give patients information about their medicines.
Some records were found to be “not accurate and fit for purpose”, but this was deemed only to have a “minor” impact.
Lowestoft Hospital was also inspected and was found fully compliant in the three areas checked.
Christine Allen, JPH chief executive, said: “I am pleased that overall we received a positive report from the CQC who noted high standards of patient care at the JPH and Lowestoft Hospitals.
“We are compliant for most of the standards inspected and where there are areas of concern, we are already taking action to make further improvements.”
Governors and patients had already flagged issues with management of medicines, and changes to the leadership of pharmacy services began in 2013.
Ms Allen added concerns were listened to, and a number of actions had already been taken.
While records were found to be largely compliant, there were some inconsistencies.
“We shall continue to monitor progress against those actions to ensure we achieve compliance with those standards swiftly,” said Ms Allen.
Cath Gorman, director of quality and safety with HealthEast, the clinical commissioning group for Great Yarmouth and Waveney, said: “The CQC’s unannounced visit to the JPH showed that the hospital is fully compliant with the majority of the standards which were inspected, which is good news for patients using the hospital.
“We are pleased that the JPH is already taking action to address the areas where the CQC felt further improvements could be made, and will carry on working closely with them to make sure every patient continues to receive safe, high quality care.”
The CQC has not recorded major concerns at the JPH since three warning notices were lifted in 2012.