A failing care home has been dealt a formal warning after inspectors discovered breaches of procedure during a surprise visit last month.

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Larchwood Nursing and Residential Home in Yarmouth Road, Thorpe, has until October 1 to make the improvements or face further action, said the Care Quality Commission.

An unannounced inspection from the CQC revealed owners Bondcare needed to address concerns relating to residents’ care and welfare, including that:

• Monthly reviews of case files had not been carried out, in some cases for six months;

• Records were incomplete and did not contain sufficient information to cater for residents’ changing needs or health risks;

• No analysis of incidents at the home was being carried out, meaning any necessary changes were not identified;

• There was no effective system to monitor service quality;

• Monthly infection control audits and weekly medication audits had not been taking place as scheduled.

However, inspectors also heard positive comments from residents about recent improvements.

The home, whose 48 elderly residents are a mixture of council and private residents, voluntarily stopped taking new admissions until issues raised by a February CQC report were resolved.

In May, it insisted that progress was being made in meeting all nine essential standards of care, where it had been failing.

A spokesman for the home last night welcomed the positive feedback from residents, and said it was following the action plan agreed with the CQC.

She added: “While there are still some, mainly administrative, matters to improve, we are confident in our ongoing programme of sustainable improvement.”

Harold Bodmer, director of community services at Norfolk County Council, said Larchwood needed to improve, but recognised Bondcare’s work.

He added “The plans Larchwood has for further improvements will address the concerns raised by the CQC, and we will continue to monitor the home closely to ensure these are fulfilled as quickly as possible.”

- For more about what has happened at Larchwood this year, see the links at the top-right of this page.

3 comments

  • No surprise! - I worked there long time ago as a cook - my supplies were locked up, with my access once a day, if I forgot to withdraw anything - we had to do without!

    Report this comment

    biglingers

    Thursday, July 26, 2012

  • @Michael Clinton - I assume you have never actually had a friend or relative in a care home. There are cost implications, but most importantly the stress of moving an elderly friend or relative can be too much for the person in the question. Shutting down carehomes is not the answer to an already over crowded sector. Getting carehomes up to a high standard should be the ultimate goal. I'm not sticking up for this place, it disgusts me that our elderly are treated in this manner. What I am trying to point out is that there is a degree of difficulty in moving someone and this shouldn't even need to happen.

    Report this comment

    Whiley Boy

    Friday, July 27, 2012

  • Stories like this are all too common and expose the challenges of finding good standard care homes for older people. One strategy that could be adopted by the friends and relatives of older people living in care homes that don't meet essential standards is to help them switch to homes that provide decent services that treat people with dignity and respect. If we all did this, the poor homes would soon go out of business and the quality homes would flourish. In my experience, its not that difficult to switch homes and ensure that people get the care they deserve.

    Report this comment

    Michael Clinton

    Thursday, July 26, 2012

The views expressed in the above comments do not necessarily reflect the views of this site

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