A private ambulance service has been given a more positive report by inspectors, just a few months after it was told to make improvements.

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Norvic Ambulance was inspected by the Care Quality Commission (CQC) in April and found to not be meeting six essential standards.

The company, which has its headquarters in Taverham, was visited again by the CQC at the end of August, with inspectors now judging it to be compliant in all areas.

CQC inspections typically involve spot-checking ambulances, talking with staff, reviewing patient outcomes and inspecting a wide range of administrative activities.

After the inspection in May, the service was asked to improve its monitoring of cleaning, management of medicines, recruitment procedures and CRB checks, supervision, appraisal and training of staff, how it keeps patient records and how it manages complaints and incidents.

Earlier this year, Norvic appointed a new clinical governance board, headed up by Dr Vanessa Webb.

Elijah Adeyemi, left, director of Norvic Ambulance, said: “We’re absolutely delighted to have received this recognition for all the hard work put in by our team.

“The infrastructure we have in place confirms our status as a clinically-led company and that customers and patients can have total confidence in our service.”

Norvic works in partnership with a number of hospitals and NHS trusts in the region, including the James Paget University Hospital in Gorleston and The Queen Elizabeth Hospital King’s Lynn.

It employs around 160 staff, including a significant number of bank staff, who work shifts as and when required.

Do you have a health story for the Evening News? Contact reporter Kim Briscoe on 01603 772419 or email kim.briscoe@archant.co.uk

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