Stroke survivor’s family hail joined up response in services
PUBLISHED: 16:23 30 October 2017 | UPDATED: 16:55 30 October 2017
North Norfolk CCG
The importance of joined-up treatment when a person has a stroke has been highlighted for World Stroke Day.
Maureen Schofield, 83 from Cley, North Norfolk developed stroke symptoms on a Saturday morning and her husband Derek promptly dialled 111.
Mr Schofield said: “The person on the end of the line was great, they kept me calm and explained exactly what I needed to do. The operator identified Maureen was experiencing stroke symptoms and the team at the hospital was notified straight away.”
A team at the Norfolk and Norwich University Hospital were put on standby and greeted Mrs Schofield within minutes of arrival.
Following investigations and examinations Mrs Schofield was moved to the stroke ward and within 36 hours she had been treated and moved to a de-escalation ward for observation.
The couple’s daughter Sarah Schofield, a doctor, travelled from West Hampshire to see her mother. She said: “My mum was treated with care that I can only praise. Being in the medical field I fully expected to have to intervene to ensure my mother received the care she deserved but that was far from the case. Everything was handled superbly and it was wonderful to know that my parents, who were so far away from me, were treated so well.”
Mrs Schofield’s treatment did not end at the hospital, she was transferred to the community stroke team, provided by Norfolk Community Health and Care (NCHC).
Dr Schofield added: “The transfer to the community stroke team was exemplary, the nurses and occupational therapists were clear and concise and involved both mum and dad in all the decisions and discussions. The whole treatment process has been a credit to the NHS and the population of Norfolk are very lucky to be able to access such a service.”
Tim Shayes, head of transformation at North and South Norfolk Clinical Commissioning Groups, added: “This is a great example of how the NHS services in Norfolk are working together for the benefit of patients. With greater integration there are only benefits and we are very fortunate to have such dedicated and skilled professionals in Norfolk.”
Mrs Schofield is now recovering well at home with her husband.