Seriously ill teenager “humiliated” by Lowestoft supermarket’s refusal to sell gifts

Terminally ill Jade-Louise Cullen, 18, with her mum Ann-Marie. Terminally ill Jade-Louise Cullen, 18, with her mum Ann-Marie.

Friday, December 21, 2012
5:24 PM

A terminally-ill teenager has been left devastated after staff at a Lowestoft store refused to sell her the Christmas presents she was trying to buy for her friends.

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Terminally ill Jade-Louise Cullen, 18, from Louise was refused alcohol from the local ASDA store even though her mother was with her. Pictured with her mother Ann-Marie and sister Chloe.Terminally ill Jade-Louise Cullen, 18, from Louise was refused alcohol from the local ASDA store even though her mother was with her. Pictured with her mother Ann-Marie and sister Chloe.

Ann-Marie Cullen claimed staff at the town’s Asda store had refused to sell gift sets containing alcohol to her 18-year-old daughter Jade because her younger sister Chloe, 17, had lifted them on to the conveyor belt at the till.

Jade suffers from cystic fibrosis, diabetes, liver disease and epilepsy and uses a mobility scooter to get around.

Miss Cullen said her eldest daughter was physically weak as a result of the cystic fibrosis and couldn’t lift the shopping on to the check-out herself.

Asda stood by its actions yesterday but has offered the Cullen family a Christmas hamper as a gesture of goodwill. A spokesman said, although it might have seemed heavy handed, the company didn’t blame Lowestoft staff for being over cautious as they could be personally liable for an on- the-spot fine if they served alcohol to anyone aged under 18.

The Cullen family, who live in Higher Drive, Lowestoft, left the supermarket without any of the Christmas presents, which included chocolates, socks, a bucks fizz set and a vodka set,

Miss Cullen said: “Jade was upset and totally humiliated and Chloe was in tears because she thought is was her fault the presents hadn’t been bought because she had helped her sister.

“As a parent I am gob-smacked. How can anyone treat someone with a disability like this? I would never have thought Chloe wouldn’t be allowed to help her sister.”

Miss Cullen, who was waiting to pay at a nearby check-out, said Jade had shown identification proving her age when challenged by Asda staff.

She said she had spoken with the manager and even offered to buy the gifts herself but was still refused because Chloe, who is registered as a young adult carer for Jade, was under 18.

She added that Wednesday, when the incident took place, was the last chance Jade would have to buy presents for her friends before Christmas because she was going to Norfolk and Norwich University Hospital yesterday to start intravenous anti-biotics for a chest infection.

Jade was voted the Lowestoft Journal Inspirational Child of the Year in the 2007 Pride in the Community Awards. She spent last Christmas in hospital with a collapsed lung and was hospitalised with another collapsed lung and a chest infection this year. Jade spent several months in intensive care after contracting pneumonia in early 2011 and has slept on the living room sofa ever since because she is not well enough to walk up the stairs. Her condition has deteriorated so much, doctors have said she has between one and two years left to live.

Miss Cullen added: “Jade feels she is existing, not living. That little bit of pleasure of preparing for Christmas has been taken away from her.”

An Asda spokesman said: “We support our colleagues to make the right decision using a common sense approach. In this instance our colleague chose not to sell a 17-year-old alcohol, which is in line with our policy and the law.

“We’d never intentionally upset a customer but we’re committed to selling alcohol responsibly.”

65 comments

  • Unfortunately the law is as has been stated an ass, Jade i do feel for you over this however as I stated earlier I work in one of the big 4 myself so can see where Asda is coming from as well because the law is so tight over alcohol sales, and as it's not just the company that can get in trouble over failing to obey it is the checkout operator as well you will find anywhere that they will always go on the side of caution. I am sorry and I hope you still have a good christmas Jade

    Report this comment

    Reaper99

    Friday, December 21, 2012

  • No the store did not do the right thing. Just as it did not do the right thing when it stopped a grown woman in her late thirties from buying wine for her baby's christening party because she had her teenage daughter with her and the daughter could not provide ID. I have had the same happen to me in Tesco and my kid is well over 18,as am I. It is an absurd law, there is no way of proving if an over 18 year old is buying for an under 18 and if they have got their wits about them the under 18 will wait outside. There is also probably quite a difference between the law and how supermarkets interpret it-just as we see ridiculous signs saying if we look under 25 we need ID-that's a full seven years older than the minimum age for buying restricted goods and could represent a seven year career in the Army for instance. All it does in the hands of fearful supermarkets ( some of which we know support political parties financially and all of whom want to keep on the right side of government so their business practices are not questioned) is make life awkward for people like Jade.

    Report this comment

    Daisy Roots

    Friday, December 21, 2012

  • I feel desperately sorry for this poor girl coping with such terrible circumstances - however had she not been so ill & Asda had neglected in their duty regarding sales of alcohol then this newspaper would have been vociferous in it's condemnation of the supermarket.You can't have it both ways , & there should not be positive discrimination to allow it.

    Report this comment

    Tudor Bushe

    Friday, December 21, 2012

  • Listen to you all-oh it is ok it is the law-that's how communist Russia and East Germany worked., It is one of Labour's knee jerk laws on their road to Stasi like control of the population . it does absolutely nothing to stop any teenage drinking and everything to put the law in the hands of the witless and to make criminals with no guilt of those doing something perfectly legal.The cowardly retailers should have stood up to the Labour government at the time , as should human rights lawyers. It is not actually illegal for the under 18 to drink, that's the absurdity of it.

    Report this comment

    Daisy Roots

    Friday, December 21, 2012

  • Jade, and any others bashing the checkout staff for refusing the sale, please step back for 1 minute and look and put yourselves in their shoes, you have two teenagers trying to buy alcohol near christmas, when trading standards and police are increasing the test buying stings, one is over 18 the other isn't, yes the over 18 is paying but the law clearly states if you have any reason to suspect that they maybe buying for an under 18 - REFUSE. do you take the risk and sell it or refuse, knowing if you sell and the authorities get involved you could be facing a criminal record, loss of job AND a fine of upto either 2 or 5 thousand pounds. (can't remember exactly how much it is right now). I am pretty sure the checkout operators last intention was to humiliate you Jade, they were only sticking to the law prootecting themselves. I have heard about and seen work colleagues being attacked verbally AND physically because they refused a sale so it's not something that we do for fun. I am sorry you feel victimised by this but I assure you this had nothing to do with your disability.

    Report this comment

    Reaper99

    Sunday, December 23, 2012

  • Asda was not all in the wrong the staff are fully trained on challenge 25 which means anyone who looks under the age of 25 they are well within there rights to I'd anyone and for the fact that the checkout service hosts are their to help with anything the customer needs help with so you would of gots help if you asked I feel that the asda colleague has done nothing wrong in this case and there is no story here to print in the news paper there are personal fine which the operators get on the spot and the tallish ent can loose their licence if they sell to underage persons !!!!!

    Report this comment

    Mickelln

    Sunday, December 23, 2012

  • Had this before in Morrisons when my wife went to pay for our shopping, I had put two beers in the trolley, she couldnt prove she was her age so I couldnt have my beer, Jobsworth but company policy. My wife was 31 at the time!. Its got nothing to do with your illness so stop accusing Asda of discriminating.

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    Skoalbandit

    Friday, December 21, 2012

  • Ive known jade yrs now after meeting her is hospital (charlies mum ;) ) and she is not after anything just a but of respect! She is a young woman who kept me sane when we would meet on the kids ward yes ago. She is a very caribg funloving girl who was humiliated. She is 18 so is legal to buy alcohol! Chloe is one of her carers, just ignor the idiots jade those who know you will know you dont want anything for free! X

    Report this comment

    thumper327

    Saturday, December 22, 2012

  • Sad story but I have to agree with Asda on this one. Also why was the mum at a different till. The trouble is people don't know the law regarding selling of alcohol and had the checkout operator sold the booze their job would be at risk also a criminal record and massive fine. Sorry but its the truth but I do feel for the girl bit why the mother did not ho with her and put all the presents in her trolley is beyond me.

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    vinny.p

    Friday, December 21, 2012

  • I have known Jade a long time. Yes she does look very young, she is also obviously very ill and very weak. I can understand Asda asking for her ID , which she had and showed them. If they then still refuse to serve her, why bother to ask? My teenage grandson often helps me unload my shopping trolley in Asda. I have had wine and spirits etc , but never been asked for their ID.i have never been refused it because a youngster helps. I have even had him praised by the staff for being so helpful. Often I have been served by an underage operator, who just calls to the next till for permission to sell..I fully agree that alcohol laws are needed , but this was plain stupid. Their mother was even nearby and offered to pay, although Jade should not have been humiliated this way, it was an opportunity to the manager to correct a bad situation.

    Report this comment

    PamC

    Saturday, December 22, 2012

  • Asda did NOTget it wrong. Just because she has a terminally ill condition does not mean that the law no longer applies to her. The law is the law and if the checkout assistant had served her he or she could have been not only fined, but could have also ended up with a criminal record and loss of job.

    Report this comment

    nicola Allen

    Friday, December 21, 2012

  • ASDA got it totally spot on, I hope the poor cashier who was doing their job isn't reading this and feeling a sense of guilt. This isn't even news for pity's sake! anything to get your face on the front of the paper, I had hoped the Journal in its last edition before Christmas would have chosen something warm and positive.

    Report this comment

    BlueRobin

    Friday, December 21, 2012

  • No the store did not do the right thing. Just as it did not do the right thing when it stopped a grown woman in her late thirties from buying wine for her baby's christening party because she had her teenage daughter with her and the daughter could not provide ID. I have had the same happen to me in Tesco and my kid is well over 18,as am I. It is an absurd law, there is no way of proving if an over 18 year old is buying for an under 18 and if they have got their wits about them the under 18 will wait outside. There is also probably quite a difference between the law and how supermarkets interpret it-just as we see ridiculous signs saying if we look under 25 we need ID-that's a full seven years older than the minimum age for buying restricted goods and could represent a seven year career in the Army for instance. All it does in the hands of fearful supermarkets ( some of which we know support political parties financially and all of whom want to keep on the right side of government so their business practices are not questioned) is make life awkward for people like Jade.

    Report this comment

    Daisy Roots

    Friday, December 21, 2012

  • The checkout operator I have sympathy with, draconian punishment awaits them. The manager? Nah, no sympathy, spineless and an ass.

    Report this comment

    micklynn

    Saturday, December 22, 2012

  • Jade - nope Asda did the right thing, 18 is 18 irrespective of the situation.

    Report this comment

    KeithS

    Friday, December 21, 2012

  • Asda was not all in the wrong the staff are fully trained on challenge 25 which means anyone who looks under the age of 25 they are well within there rights to I'd anyone and for the fact that the checkout service hosts are their to help with anything the customer needs help with so you would of gots help if you asked I feel that the asda colleague has done nothing wrong in this case and there is no story here to print in the news paper there are personal fine which the operators get on the spot and the tallish ent can loose their licence if they sell to underage persons !!!!!

    Report this comment

    Mickelln

    Sunday, December 23, 2012

  • Thank you Norman, so tempting.... What they've given me as a sorry isn't even worth it . Merry Christmas and happy new year to you too :)

    Report this comment

    Jade

    Friday, December 21, 2012

  • I was in Boots with my wife the other day when she tried to buy..... shock horror..... 2 packets of Asprin. The sales assistant said she could only sell her 1 packet in case she was planning to kill herself. I said "OK, sell her 1 and I'll buy the other". We were then told "Oh no, I can't do that because I know you're together"! Unfortunately this type of namby pamby lunacy we all have to put up with these days. No wonder our once-Great Britain is in such a mess!

    Report this comment

    Citizen of EUSSR

    Friday, December 21, 2012

  • I think all those supporting Asda have not read the full article! It says An Asda spokesman said: “We support our colleagues to make the right decision using a common sense approach" so, the girl on the till used her common sense correctly, Jade does look young, having been shown corrrect ID the till assistant referred it to a manager as Chloe was under 18, all correct but, the manager is totally lacking in common sense, and empathy, clearly they are presents, Jade's mother offered to pay for the goods but Asda still refused, NO common sense there whatseover, shame on the manager

    Report this comment

    catalonia13

    Saturday, December 22, 2012

  • Asda got this totally wrong. They werent selling alcohol to a 17 year old. They were selling it to an 18 year old. That is their only responsibility in the law. If the 18 year old then supplies it to the under-age person that is a different issue.

    Report this comment

    andre smith

    Friday, December 21, 2012

  • KeithS- I am 18 though that's the thing

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    Jade

    Friday, December 21, 2012

  • It's not a case of trusting staff, it's to do with the probability that the person with the ID is potentially buying slcohol for a minor which is against the law. If any staff think that this is likely then they ask all parties for ID. If they all don't have ID stating they're over 18 then yes, the staff member has the right, by law, to refuse the sale. Only legal guardians if the minor can technically buy then alcohol, not the sister.

    Report this comment

    nicola Allen

    Saturday, December 22, 2012

  • Asda, you got it right, its against the law to sell alcohol to anyone under 18 or if you believe they are buying it for anyone under 18. Very sad story that the girl involved is terminally ill but if I was the checkout operator and there was a chance I would get an on the spot fine, I wouldnt take the risk.

    Report this comment

    Purdygirlie

    Friday, December 21, 2012

  • From the article it would appear that ASDA initially did the right thing within the letter of the law but after showing age identification and intervention by the mother adopted a mealy mouthed jobsworth attitude. What is offensive is the spokesman's words that they used a 'common sense' approach when in reality they did the opposite.

    Report this comment

    Thoreauwasright

    Friday, December 21, 2012

  • Tank you for all the nice comments, as for the comment about what they gave me as a sorry... I never wanted anything other than an apology, which I never got in store. My point is that it is discrimination because if I was able to put everything on the till I wouldn't of needed my sister with me so I would of been served as I'm over 18, but cos I couldn't lift the stuff I wasn't served. I took this to the papers the same evening and they came within 20 minutes, I never had time after that to go and get presents due to me being ill at the moment, so for all the people that think I did this 'just to get my face in the paper' or 'to get something for nothing' maybe you should see more than just the law

    Report this comment

    Jade

    Saturday, December 22, 2012

  • So basically two girls were shopping, one over age, one under age. As one of the shoppers was underage, ASDA said sorry but you can't buy alcohol. Where is the story? The role of the 17 yr old is irrelevant, unless people want to turn it into a disability discrimination row. Which it isn't, it's a row about underage people not being allowed to be part of a group buying alcohol. Isn't that the right thing?

    Report this comment

    Tea&Biscuits

    Friday, December 21, 2012

  • Purdygirlie - "As for Jades comment about the gift from Asda not being worth it, maybe thats what this is all about trying to get something or nothing." Assuming you meant 'something for nothing' I hope you have the decency to apologise for an offensive and hurtful remark.

    Report this comment

    Thoreauwasright

    Saturday, December 22, 2012

  • I agree. Poor girl x

    Report this comment

    jojof

    Thursday, December 27, 2012

  • Asda were right, get over it. Just as some people cannot have a rational discussion (Stasi and corrupt governments?!) some people cannot handle alcohol rationally hence the current concerns and the restrictions in place. Disability has nothing to do with it but I fear the Journal may have played that up. Last chance to buy presents? Humiliated by Asda? There was plenty of time to contact the journal, pose for a picture and have it splashed across the front page. Jade, it's not personal but if you get what you believe to be bad service, move on and don't go there again. Lowestoft has gazillions of supermarkets now!

    Report this comment

    SDC

    Saturday, December 22, 2012

  • Asda was not all in the wrong the staff are fully trained on challenge 25 which means anyone who looks under the age of 25 they are well within there rights to I'd anyone and for the fact that the checkout service hosts are their to help with anything the customer needs help with so you would of gots help if you asked I feel that the asda colleague has done nothing wrong in this case and there is no story here to print in the news paper there are personal fine which the operators get on the spot and the tallish ent can loose their licence if they sell to underage persons !!!!!

    Report this comment

    Mickelln

    Sunday, December 23, 2012

  • Sorry jade but asda is spot on. They have posters everywhere saying challenge 25. Can't help but think the journal are really clutching at straws and if the last paper before Christmas all they can do is a dig at a store for doing the right thing whilst waving the disability card etc...pretty poor and pathetic attempt at journalism!! Why not a nice story about something good going on!! And well done to asda for backing their employee. Nice to see.

    Report this comment

    truth_hurts

    Friday, December 21, 2012

  • 'The law is an ass' (sometimes) and in this case was interpreted by asses. I feel very much for Jade, who I believe was discriminated against in this situation. Daisy Roots, as usual, has got this right. Have a great Christmas Jade and don't let this grind you down. Best wishes.

    Report this comment

    micklynn

    Friday, December 21, 2012

  • Im sorry but you are totally in the wrong, as a customer that was at a nearby till clearly the whole story isnt being told here, yes they were both I'D and refused, when Jades mother came over - who accussed the till girl of discriminating against a disabled person and who also stated she had and I quote "2 spastic children" maybe you should look at your mother Jade!! The mother then proceeded to give the poor till girl a tirade of abuse and later threw the scooter keys at another member of staff.the mother was the only person to keep going on about dissabilities this was all about the law and age nothing else. the staff clearly did not deserve the treatment they got and the mother owes them an appology, they dont and should not deserve to be treated badly for doing there job. As for the hamper they were sent I hear on the grapevine that a list was sent in for what they wanted!!! Maybe the operator should send the journal a list of appologies that are needed by the mother, jade and the journal. All supermarkets have alcohol selling policies and they are all clearly signed around the stores, and rightly so.jade you say your an adult about time you acted like one then and go and appologies for the upset you caused the operator and customers that were also nearby. I will back THE OPERATOR good on ya for doing the right thing, selling Alcohol to minors is illegal.

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    beershz

    Sunday, December 23, 2012

  • Asda got it spot on, it's not nice but the law is the law, I work for one of the major super,arkets myself and have had all the training regarding alcohol sales. because she was with her younger sister at the time it could be seen as selling to someone under 18, or on behalf of someone under 18. As the sale had been refused then the mother CANNOT buy it for her as again it could be for the 17 year old.. Yes I do feel sorry for the family involved but the checkout operator could recieve fines into the thousands criminal record etc. and if it had been me i'd have done the same.

    Report this comment

    Reaper99

    Friday, December 21, 2012

  • the till assistant was right to query it but, the manager was totally in the wrong, heshe should have used some common sense, common sense would say, this person IS 18 and clearly they are buying christmas presents, not a litre of whisky!

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    catalonia13

    Friday, December 21, 2012

  • I proved my age though, it was discrimination because of how they spoke to me and the fact my sister wouldn't of been there to help me if I was able to put the stuff on the till myself

    Report this comment

    Jade

    Friday, December 21, 2012

  • I feel for Jade, ultimately the issue is about how the law is interpreted and implemented in individual stores. This is a judgement for the managers concerned who have to account for their actions. Quite why Daisy Roots posts these ridiculous comparisoms with the East German Stasi, PCSOs and the Mitchell affair alongside the roles of successive governments escapes me.

    Report this comment

    Kensey

    Saturday, December 22, 2012

  • The store scooter I had used had broken down so I had to wait for someone in store to get me another one as I had already broken down twice, my mum was paying on a different till as it was so busy due to being Christmas, my sister is registered as a young adult Carer so had every right to help me whilst my mum payed for her shopping. Staff dont follow you around and help you gather your shopping so I needed help and my only help was my sister. I didn't do this just to get "my face in the paper" I did this to show that Asda treated me totally inappropriatly

    Report this comment

    Jade

    Friday, December 21, 2012

  • Well I had a similar thing happen at Tesco last year. My 11 year old son was helping me put my shopping on the conveyor belt, which included a computer magazine for myself, the operator would not sell me it as there was a free DVD on it which had a 15 certificate on it. I explained it was for me but still would not be served as my son had put it on the belt, I had an argument with them and they called the Manager and security, so I left all the shopping on the belt and left the shop and told them where they could put the mag.

    Report this comment

    MickB1

    Tuesday, December 25, 2012

  • Norman this has nothing to do with compassion, nor does this have anything specific against Jade, yes common sense could be applied but when you are the one serving and you know if you make the wrong choice you can recive fines in the thousands a criminal record and lose your job, do you show compassion and risk it or do you play safe and refuse. I really do feel for Jade as she has done nothing wrong, but I also see the view from the checkout operator. Please Jade don't take this action as being against you personally. Asda, Morrisons, Sainsburys, Tesco all operate a similar policy of think 25 and if the checkout operators have any reason to suspect that any of the rules regarding age restricted products are being broken they are instructed to refuse. For those that say the manager should have told the checkout staff to let it go, i'm sorry as anyone who has worked in the supermarkets recently will know, the final decision rests with the checkout operator as it's them who will face the penalties.

    Report this comment

    Reaper99

    Saturday, December 22, 2012

  • And a Happy Christmas to you too Purdygirlie! I'm glad that not everyone is, apparently, as cynical, insensitive and offensive as you. Jade I say again, Noli nothis permittere te terere or as others say, 'don't let the b**!!ds grind you down'.

    Report this comment

    micklynn

    Saturday, December 22, 2012

  • bahh humbug to ASDA how could they refuse to sell to the mother IF she was at a DIFFERENT TILL if she had gone into the shop with her daughter and bought the items and in conversation said they were xmas presents for her daughters friends would she have been refused NO!!! this is another case of the rulebook gone mad!!!!!

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    i am mostly wrong??

    Friday, December 21, 2012

  • There are some awfully long winded comments on here. All in favour of the pathetic attitude of ASDA. All of those coming down so very heavy on the law and order issue. At a supermarket check out? The real issue here is common sense being applied with compassion.. Jade , I feel sorry that you may have to read such comments from very sad people. All of them who are totally law abiding in every way and who have never put a foot wrong. Not that you have done anything wrong in this instance. Jade , as I said before may Santa bring you all that you wish and lets all wish that the New Year can bring you all the love and care that you deserve. Ignore the ignorant and never use ASDA again. The manager needs to grow a heart.

    Report this comment

    norman hall

    Saturday, December 22, 2012

  • ASDA did nothing wrong, unlike if they had of sold the alcohol to a 17 year old. Any other situation is irrelevant.

    Report this comment

    KeithS

    Friday, December 21, 2012

  • I feel for Jade, ultimately the issue is about how the law is interpreted and implemented in individual stores. This is a judgement for the managers concerned who have to account for their actions. Quite why Daisy Roots posts these ridiculous comparisoms with the East German Stasi, PCSOs and the Mitchell affair alongside the roles of successive governments escapes me.

    Report this comment

    Kensey

    Saturday, December 22, 2012

  • I'm 18 I shouldn't have to get my mum to get me the drink because I'm legal enough to buy it, my sister is one of my carers so why should I ask for help off a random stranger when I have someone perfectly capable and registered to help me? It's humiliating as it is having carers especially my younger sister but its still better than asking a random stranger

    Report this comment

    Jade

    Saturday, December 22, 2012

  • Is this even worth reporting on?

    Report this comment

    Public Sector & Proud

    Saturday, December 22, 2012

  • The problem is that the staff are personally liable for any fine. The way i understand it that because a minor placed the items on the conveyor (due to Jades illness) that the Asda employee (as instructed by asda) would not sell the alcohol as it could be construed as being bought by an adult for a minor. The problem is with that the Government are hitting hard on supermarkets for cheap alcohol and underage drinking and ARE sending out kids into supermarkets to buy Alcohol and cigarettes. The staff serving is personally liable for a fine and the store could lose it licensee to sell alcohol and tens of thousands in profit. Is it over handed by asda?? Yes If you went to a restaurant and ordered a round of drinks but had a minor in your party and the restaurant said sorry there's underage person so no alcohol for any of you - You would walk out. The only difference between a supermarket and a restaurant is that one has a OFF-licence and the other a ONFULL licence. The LAW is the same with regards to purchasing of alcohol just differs on the fact of the consumption on site or off site. The failure is that customer service in this country is just plain awfull. Why did the manager not resolve this? I mean customers should not be made to feel humiliated by anybody AND is that not the real issue here, I cant see why the manager could not arranged for the items to be delivered to Jade's Home FOC later that day. I feel the issue is not the refusal of sale (which any shop has the right to) but that Jade felt that she was made to feel humiliated and left the store upset. If that is Asda's policy then thats the policy BUT could asda have done more to ensure the customer was not humiliated on a shop floor infront of other shoppers?

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    dpc

    Saturday, December 22, 2012

  • I just hope the poor checkout operator hasnt read these comments, it seems to me that heshe was damned if they did and damned if they didnt! Either way, serve them or not it seems neither would be right! I wonder if they had been served whether Jade and her family would have gone to the paper and said that Asda served them underage. As for Jades comment about the gift from Asda not being worth it, maybe thats what this is all about trying to get something or nothing. I for one completely respect Asdas sensible approach to selling alcohol.

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    Purdygirlie

    Saturday, December 22, 2012

  • ASDA, you got it wrong. Come on and admit that you were out of order. You were discriminating against a disabled person.

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    Norfolk Lad

    Friday, December 21, 2012

  • This country is run by jobsworths and is one of the reasons the UK is in the rotten state it now finds itself. Happy Christmas to the Cullen family and Bah Humbug to Asda.

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    Tractorboy

    Friday, December 21, 2012

  • richard gray - that's different to what it says on the .gov.uk website. What's the source for your definition?

    Report this comment

    AE

    Friday, December 21, 2012

  • Asda should be congratulated for their responsible actions as well as their unecessary goodwill gesture. "That little bit of pleasure of preparing for Christmas has been taken away from her" is not the fault of the supermarket. A parent with children that age should have foreseen the potential issue and encouraged an alternative activity or purchase. The disability is irrelevant in this scenario and as far as I can tell it simply being used as an unfair weapon against Asda.

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    AE

    Friday, December 21, 2012

  • Humbug. What we see here is a result of the demonizing of young people by those with a vested interest in making them look more of a problem than they are. Now that the Mitchell affair has blown open ( and I said all along it stunk) who do we trust when PCSOs are making a job for themselves sorting out " problem " youngsters? Whose figures do we believe about underage drinking being a problem-charities which are founded by teetotal organisations and at root opposed to any alcohol consumption? Over confrontational policing? The comment about the regime in East Germany is apt-it would not have worked without the complicity of the people spying on neighbours and acting like wooden tops out of fear for their jobs. And the demonizing of young people in our society-how about it being the reason for a lad with diabetes and a broken leg being left on the pavement by passers by?

    Report this comment

    Daisy Roots

    Saturday, December 22, 2012

  • This story really shows how great our local press are.A young girl doesn't get served alcohol in a supermarket and they're there in 20 minutes. Meanwhile real serious issues that affect the entire area go unpublished.

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    timmy_two_sheds

    Saturday, December 22, 2012

  • Only doing their job-they could have had that over the gates. I am not blaming the check out operators but Labour and their ineffective laws and the Tories for keeping them and spineless supermarkets for rolling over because to oppose moves to control under age drinking would seem crass. Note they made rather more fuss about minimum pricing. Now we have a law which make criminals of the innocent and supermarkets allowing any check out operators to bear the financial brunt of making an error of judgement instead of accepting corporate responsibility or whatever it is called.

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    Daisy Roots

    Saturday, December 22, 2012

  • I really really feel sorry for you butthe till operative was just doing her job. It is the same in every supermarket. You may feel that it's discrimination but it's the law. At least they sent you a hamper of good will. But a I said it's the law and heshe was doing her job. My mother in law works within a supermarket and when I was 17 they used to refuse to sell it. I know she's your carer but she's still 17 and it's illegal to sell alcohol to under 18s or those who are purchasing for under 18s this could have resulted in you getting fined. Happy Christmas :)

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    S.R

    Friday, December 21, 2012

  • Micklynn- thank you merry Christmas and best wishes to you too :)

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    Jade

    Friday, December 21, 2012

  • Actually this is not 'the law' per se. As a retailer ASDA gets to use discretion in this type of situation. Unfortunately most large companies do not trust their staff enough to make this kind of decision so they make it an overarching 'policy' not to sell alcohol to someone who is accompanied by a minor. Rather perversely that same 17 year old could have gone into a pub with her sister and drank beer with a meal. It's a shame that a common sense approach couldn't have been taken on this occasion as the retailermanager could indeed have chosen to let this one go. "Shops can “reserve the right” to refuse the sale of alcohol to an adult if they’re accompanied by a child."

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    fluffy

    Friday, December 21, 2012

  • The stasi would have had an easy time round here, all these people seeing nothing wrong with one of Labour's freedom restricting laws-one of hundreds they put on the statute books-and the way in which retailers roll over and go the extra mile. The presumption that an 18 year old buying alcohol with an under 18 year along side them is then going to commit a crime-what crime? The crime of possibly buying alcohol on behalf of an under 18 year old. My definition of this would be using their money, not using you r money to buy alcohol for yourself. As far as I know there is no law which says it is illegal to give under 18 year olds alcohol as a gift in a private home or that it is illegal for under 18 year olds to drink at home . Asda has done this before-it is a bad law which makes a presumption of guilt. It does not tackle underage drinking, just makes fools of adults. And an 18 year old is an adult.

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    Daisy Roots

    Friday, December 21, 2012

  • Its against the law to sell alcohol to anyone under 18 or if you believe they are buying it for anyone under 18 Wrong. Should read Its against the law to sell alcohol to anyone under 18 or if you believe they are buying it for anyone under 18 to BE CONSUMED IN A PUBLIC PLACE.

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    richard gray

    Friday, December 21, 2012

  • ASDA were totally wrong. Common sense has gone out of the window. If ASDA are so concerned about underage consumption of alcohol, why are their shelves stacked with drinks made to look like pop? If I were you Jade,I would tell ASDA to put their gift where the sun doesn't shine. You have enough to contend with without ASDA publicly humiliating you. Have a Happy Christmas and may the New year bring you much comfort good blessings.

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    norman hall

    Friday, December 21, 2012

  • Jade asking staff to help is nothing to be ashamed of but to ask your sister who is clearly under age was wrong even if she is your carer ,sorry but I don't see Asda is at fault this time

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    mitch

    Sunday, December 23, 2012

  • Jade you said staff dont follow you around and help well I know someone that is disabled and she asks and they get someone to help her ,not only that why didn't you ask your mother to get the drink for you ,I think the journal is makeing mountains out of mole hills. and moaning about the gift they gave you think about it they didn't have to give you anything. I shop at Asda and find the staff very helpful and always ready to oblige .

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    mitch

    Saturday, December 22, 2012

  • Had a similar experience at Lowestoft Asda,my wife had bought some pain killers and because I wanted a different type I was behind her waiting to make a seperate transaction but when it came to my turn i was refused by association. Left the store and returned 5 minutes later only to be pounced on by a 'jobsworth'.If I had wanted to top myself with painkillers I would have walked up the High Street and visited every chemist.

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    Sherbert

    Friday, December 21, 2012

The views expressed in the above comments do not necessarily reflect the views of this site

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