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Hospital boss says plans are already in place to improve “inadequate” hospital

PUBLISHED: 12:05 13 September 2018 | UPDATED: 16:12 13 September 2018

Jon Green, the chief executive of The Queen Elizabeth Hospital in King's Lynn. Photo: The Queen Elizabeth Hospital

Jon Green, the chief executive of The Queen Elizabeth Hospital in King's Lynn. Photo: The Queen Elizabeth Hospital

The Queen Elizabeth Hospital

A hospital boss has apologised to patients, staff and the community after his hospital was found to be unsafe but pledged that improvements will be made.

The Queen Elizabeth Hospital (QEH) in King’s Lynn was rated inadequate by the Care Quality Commission (CQC) following an inspection between April and June this year.

The CQC report found a number of problems within the hospital and rated all areas - including urgent and emergency, medical and particularly maternity - as inadequate and recommended for the hospital to be placed in special measures.

At a press conference today, hospital chief executive Jon Green described the report as “disappointing.”

“As a trust, we fully accept these and the report itself certainly saddened me and the rest of the board.”

The Queen Elizabeth Hospital, in King's Lynn. Photo: QEHThe Queen Elizabeth Hospital, in King's Lynn. Photo: QEH

Maternity services went down from requirement improvement to inadequate after inspectors found bereavement services for women who miscarried before 16 weeks were unsuitable and women who suffered miscarriages or still births were placed in close proximity to women giving birth.

Both Mr Green and the medical director Nick Lyons, as well as chief nurse Emma Hardwick, gave their assurances that “patients will continue to have safe care”.

Mr Green added: “We have been working with both CQC and NHSI our regulator and have been creating a number of improvements, particularly in the maternity areas.”

When asked if he would be resigning, Mr Green said: “The leadership are committed to this organisation and evidence shows the longer leaders are in place the more that stability helps drive up standards. We are strengthening the trust’s leadership and are working with our system partners to make the necessary improvements to our services and the hospital estate.”

The report states “leadership within the service had broken down” and midwives said they thought consultants had downgraded the level of harm on incidents after reviewing them.

Inspectors were also told by consultants that there were not enough consultants to cover all the departments, while two of their colleagues had been suspended and one other who had been dismissed.

Mr Lyon said he was unable to comment of individual disciplinary matters, but added: “We always do respond to any concerns or issues that are raised and take appropriate action.”

Mr Green said plans were in place to improve services in time for re-inspection which will take place around this time next year.

“I’d like to apologise to not just the patients and community which we serve but also to our staff who are incredibly hard-working,” he said.

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