Patients urged to have their say on hospital services ahead of inspection of the Queen Elizabeth Hospital

14:53 25 June 2014

Queen Elizabeth Hospital, King

Queen Elizabeth Hospital, King's Lynn. PHOTO: IAN BURT

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Patients in west Norfolk are being urged to share their views on the standard of care provided at the Queen Elizabeth Hospital ahead of an inspection by the health regulator.

Inspectors from the Care Quality Commission (CQC) will be holding a listening event at the Dukes Head Hotel, in King’s Lynn from 6.30pm on Tuesday and are inviting members of the public to tell them what they think of services.

The King’s Lynn hospital was placed into special measures last year following concerns over low nursing levels and financial pressures.

England’s Chief Inspector of Hospitals, Sir Mike Richards, said people’s views and experiences would help inspectors decide what to look at when they inspect the trust. The formal inspection of the foundation trust will start on July 1.

The trust is being inspected under radical changes which have been introduced by the CQC and there will be significantly larger inspection teams than before, headed up by clinical experts.

The trust will be one of the first to be given one of the following ratings: outstanding, good, requires improvement, inadequate.

People are being encouraged to attend the listening events to find out more about the inspection process, to tell the team about their experiences of care and to say where they would like to see improvements made in the future.

Sir Mike said: “The new inspections are designed to provide people with a clear picture of the quality of the services in their local hospital, exposing poor or mediocre care as well as highlighting the many hospitals providing good and excellent care.”

“We know there is too much variation in quality – these new in-depth inspections will allow us to get a much more detailed picture of care in hospitals than ever before.

“Of course we will be talking to doctors and nurses, hospital managers and patients at the trust. But it is vital that we also hear the views of the people who have received care at the trust, or anyone who wants to share information with us. This will help us plan our inspection, and so help us focus on the things that really matter to people who depend on this service.

The inspection team is expected to look into eight key service areas: A&E; medical care (including frail elderly); surgery; intensive/critical care; maternity; paediatrics/children’s care; end of life care; and outpatients.


  • Having spent a short spell in hospital I sat there pondering on why it is that commodes are bought and are used behind the curtain when they have wheels and could be wheeled to the toilet. Its bad enough to be in that situation without the embarrassment of stinking the ward out. I think I can answer myself. Is it because once staff have put commode behind curtain they can forget about them and not answer buzzers, but if they were in the toilet, they would be out of order for ages.

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    Friday, June 27, 2014

  • The best thing to do with the QEH (I think the QE2 is a ship Daisy!) is to transfer it to the private sector operator Circle. They took over the Hinchingbrooke Hospital at Huntingdon and in 2 years it's gone from being one of the worst NHS Trusts to being one of the best. As long as the provision of healthcare remains free at source, it would be far more effectively run by the private sector.

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    Citizen of EUSSR

    Wednesday, June 25, 2014

  • The QE2 is old and in the wrong place and needs pulling down and the land using for development and the hospital rebuilt somewhere it is not affected by the congestion on the A149-and with enough parking space and a charging system where time stayed is paid for on exit-as at James Paget.

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    Daisy Roots

    Wednesday, June 25, 2014

  • I had a relative in there recently and I was not impressed. The relative had suffered from Norovirus and then C. Difficile . I saw a library trolley with hard back books being wheeled from ward to ward where patients were recovering from surgery and at risk of infection -and it is well known that hard surfaces harbour norovirus etc. Then I saw a nurse attend to a patient,then still wearing gloves and apron, enter the nurses station, pick up a file, hold it against her apron with gloved hands - and put it back and return to the patient. I saw a cleaner wipe a window sill with a wipe, then using the same wipe clean over the tables of three patients in succession-lifting all their cartons of drinks etc that were on their tables with the same gloved hands.So if one person was going down with something the next one was more likely to catch it. Then there are nurses and midwives etc sitting in the canteen eating and sitting in chairs the public have used whilst in the uniforms they wear on the wards. I reckon food factories have better cleanliness than the QE2

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    Daisy Roots

    Wednesday, June 25, 2014

  • Most of the medical staff I've had dealings with at the QEH have been absolutely fantastic - what lets the hospital down is the ancient systems and practices they use. There's so much duplication and lack of modern practices that you feel you're stepping back into a 1960s timewarp. And as for the car park and its bizarre ticketing system - don't even get me started!

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    Citizen of EUSSR

    Wednesday, June 25, 2014

  • How about forcing the government to do something Blair tried but failed on: changing consultants' contracts so that if they work for the NHS they can't do the odd day or two making even more money in the private sector. If it was done nationally the 'black hole' in NHS finances would be addressed and waiting times would be slashed. Imagine if the Headteacher or staff in your local comprehensive suddenly announced to parents that they'd be out of school during the week making extra money teaching privately. It would make the front pages and would be outlawed. But of course the medical profession can do what they like.

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    One Horse Town

    Wednesday, June 25, 2014

The views expressed in the above comments do not necessarily reflect the views of this site

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