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Norwich GP surgery’s six-month turnaround from inadequate to good

Staff at Wensum Valley Medical Practice celebrate a good rating from the CQC. Photo: Norwich CCG

Staff at Wensum Valley Medical Practice celebrate a good rating from the CQC. Photo: Norwich CCG

Norwich CCG

A Norwich GP surgery is celebrating after a resounding thumbs up from inspectors.

Wensum Valley Medical Practice, in Adelaide Street, was rated as good in every category inspected by the Care Quality Commission (CQC) in its latest visit.

The result was a turnaround for the surgery, which was rated an inadequate in September.

But staff said even before that result was made public they had swung into action to turn things around.

And a new practice manager, Jan Hardinge, was recruited.

Ms Hardinge said: “I joined a team that was already focussed on making all improvements required. Nothing is more important than the service and care we offer our patients and we hope this CQC rating demonstrates our commitment to that.”

After the latest inspection in March the partners at the surgery said: “We are thrilled to receive this rating from the CQC and we are enormously proud of our staff who have worked so hard to achieve it.

“We want to provide great care for our patients and getting a good CQC rating demonstrates we have the professional approach and systems in place to do so.”

Wensum Valley Medical Practice looks after about 12,500 patients in the Earlham area from three surgeries - West Earlham surgery, Bates Green surgery and Adelaide Street surgery.

Improvements made included strengthening clinical leadership, putting strengthened clinical controls in place and making sure the right policies and procedures were followed.

NHS Norwich Clinical Commissioning Group supported Wensum Valley to prepare for the CQC re-inspection.

Chief nurse Karen Watts said: “All of us at Norwich CCG are so very pleased that Wensum Valley have received such a good rating from the CQC.

“We have been truly impressed with the commitment and determination shown by the whole practice team to achieve this and it has been a pleasure for our quality team to have been able to support the practice during this journey.”

In the report the CQC said: “The practice team were proud of the improvements they had made and that it had already reflected in improved services for patients. They were confident that they would continue to improve and had built systems and processes that were sustainable.”

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