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‘It is deeply troubling’ - Number of mental health patients in Norfolk and Suffolk waiting longer than national standard rises by nearly 200pc

Mental Health. Pictured:  A doctor and couple discuss depression. Picture: Time to change/Newscast Online

Mental Health. Pictured: A doctor and couple discuss depression. Picture: Time to change/Newscast Online

Time to change/Newscast Online

Campaigners say they are “deeply troubled” after it emerged the number of mental health patients waiting longer than national standards for treatment has risen by nearly 200pc.

NSFT say people waiting for treatment are overseen by a clinician

There are currently around 260 NSFT patients who have waited longer than 18 weeks for treatment.

The mental health trust said patients are assessed while waiting for treatment and added any urgent cases would be immediately referred on.

NSFT chief Michael Scott said the number meant that less than 1pc of all the 40,000 adult acute patients seen per year were waiting more than 18 weeks for treatment. “We would rather no-one has to wait for treatment,” he said.

“We operate a managed waiting list which means that people waiting are overseen by a clinician.

“This means we can continue to monitor their needs, based on risk and urgency, so that the most pressing are given priority or if their situation changes we can act fast.

“An individual practitioner also acts as a single point of contact for each service-user and their GP, and takes responsibility for providing clear information about the patient’s likely waiting time.

“We also proactively signpost to other sources of care where people waiting can find support in the interim.”

He said the trust had managed to reduce waiting lists for adults needing access to community services in central Norfolk from 500 in July last year to 43 at the start of April 2016.

“We will continue our focus on keeping waits as short as possible in the coming weeks and months so that our service users can get the care they need,” Mr Scott added.

Under the NHS constitution patients should be treated within 18 weeks of referral but new figures reveal 280 patients waited longer at Norfolk and Suffolk NHS Foundation Trust between April 2015 and March 2016.

Michael Scott, chief executive of the trust, said there had been an increase of thousands of referrals and that the rise in funding “has not been on par”, while mental health campaigners warned patients could die while waiting for treatment.

The trust has been in special measures for 18 months after being rated as ‘inadequate’ by health watchdog the Care Quality Commission (CQC).

In 2012/13 there were 99 patients waiting longer than 18 weeks, and in 2013/14 and 2014/15 that number sank to 72 and 78 respectively.

But in 2015/16 the number of patients shot up to 280 - an increase of 182pc since 2012/13.

The figures do not include patients waiting to access treatment from the trust’s child and adolescent mental health services.

Mr Scott said: “Figures in 2015 showed that we had seen an increase of more than 10,000 referrals into our services over the previous five years - a 30pc increase.

“Increased funding has not been on a par with that, and so services have not been able to expand fast enough to cope with the increased demand.

“One of our key priorities is making sure our service users can access the care they need as quickly as possible so it has the greatest impact on their recovery.”

A spokesman for campaign group Save Mental Health Services in Norfolk and Suffolk said: “The increase in the number of patients waiting more than 18 weeks for treatment is deeply troubling. Waiting is not merely inconvenient, it is dangerous. People die while awaiting treatment. With increased waiting times it is hardly surprising that the number of unexpected deaths has increased so dramatically at NSFT.”

Last month the CQC revisited NSFT and carried out a full inspection. If its report finds enough improvements have been made then NSFT could be lifted out of special measures. Have you waited a long time for mental health treatment? Email nicholas.carding@archant.co.uk

4 comments

  • Gordon it's not that easy. The only private is Chelmsford. No private wards in Norfolk all NHS. So if you not have the big bucks at 5 grand a week you can do it on private medical insurance! Very sad the NHS! Properly one of the worst in the world. And we pay £20 pounds a week for it on a low income wage as well!! Some one is getting rich.

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    Danny

    Wednesday, August 10, 2016

  • Another sad indictment of local mental health care. The whole point is that mental illness is immediate - it is not something you can put on a waiting list. As for private provision it is ridiculous that people should have to pay to get to see the same psychiatrists they would see on the NHS.

    Report this comment

    gordonhamilton

    Wednesday, August 10, 2016

  • Peter Watson. Yes the private hospitals are great and you get admitted ect ect. But you have to pay in too medical private insurance! or pay big time money for the Priory ect?

    Report this comment

    Danny

    Wednesday, August 10, 2016

  • NHS marketisation,created by McKinseys, in a nutshell.Early intervention saves money in the long run so maybe the Trust sees its role as creating more customers for the private hospital in Mundesley.

    Report this comment

    Peter Watson

    Wednesday, August 10, 2016

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