Frustration grows over uncertainty regarding Norwich NHS walk-in centre’s future

06:30 30 August 2014

Simon Wright outside Castle Mall. Photo: Steve Adams

Simon Wright outside Castle Mall. Photo: Steve Adams

Frustration is mounting over the ongoing uncertainty surrounding Norwich’s NHS walk-in centre - four months after its future was thrown into doubt.

Castle Mall, NHS Timber Hill Health Centre.Castle Mall, NHS Timber Hill Health Centre.

The lease of Timber Hill Health Centre in Castle Mall is set to expire next month after the owners of the shopping centre revealed plans in April for a restaurant quarter on level four.

Norwich’s two MPs last night spoke of their concern that the future of the popular walk-in centre and GP practice was still not certain and urged NHS chiefs to reach an agreement as soon as possible.

Norwich City Councillors approved a planning application last month for Timber Hill Health Centre to move from level four to a larger empty unit on level two, next to the Post Office.

However, despite a commitment from NHS England to retain a walk-in centre in the heart of Norwich for at least the next two years, an agreement has still not been reached on where that will be.

Jess Asato and Clive Lewis with the walk-in centre petiton at Castle Mall. Photo: Bill SmithJess Asato and Clive Lewis with the walk-in centre petiton at Castle Mall. Photo: Bill Smith

Chloe Smith, Norwich North MP, said she was “very concerned” that there was still uncertainty over the future of the health centre, which provides walk-in services to more than 75,000 patients a year and has 8,000 patients registered at the GP practice.

“I understand all the pressures that relate to the decision, but people in Norwich need our walk-in centre to continue.”

“I have spoken to the practice and to the NHS repeatedly and have now offered to help sit down with them to try to close the matter so that everyone can get on. Patients should come first here and delay in sorting out the situation is tremendously unhelpful,” she said.

InfraRed, the owners of Castle Mall, submitted plans for a new restaurant quarter on level four in April, which was approved last month by councillors after Norwich Practices Ltd (NPL) withdrew its objections.

The practice had previously rejected a proposed move to level two of the mall because of the relocation and refit costs.

Simon Wright, Norwich South MP, said he thought an announcement on Timber Hill Health Centre was imminent after the planning meeting.

“It is disappointing that we still do not have that clarity. We would hope that with NHS England continuing to give their commitment to resolving this that we can get a positive outcome. It is frustrating this has gone on for longer than anyone would have liked,” he said.

The Norwich Evening News launched a petition in April urging NHS bosses to retain a walk-in health facility in the heart of Norwich, which received more than 400 signatures.

Labour’s two parliamentary candidates also presented a petition signed by 1,300 people calling on the government to pledge its long-term commitment to an NHS walk-in service in Norwich.

NHS England officials said in May that their preferred option was for the current lease to be extended. The other options are to move in Castle Mall or relocate the health centre to temporary units somewhere else in the centre of Norwich until a permanent solution is found.

The walk-in centre has already had to reduce its opening hours by two hours a day as a result of staffing pressures.

A spokesman for NHS England in East Anglia said: “NHS England remains committed to working with Timber Hill Health Centre to ensure that patients will be able to continue to access GP services in the city centre. At present, a number of options are being pursued.”

“No final decisions have yet been made, and Timber Hill Health Centre will be speaking to patients regarding any proposed changes to the practice. NHS England will continue to work with Timber Hill Health Centre to ensure that everyone has access to high-quality GP services in the East Anglia area.”

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  • I agree if it does have still be in Norwich, why not on the hospital site, then anyone attending A&E who could be treated at the walk-in can be sent there, but if it is moving, how about moving it to another Town? Personally for me to attend the Walk-in is a 60mile round trip and am sure, is further for others, its OK if you have a condition that only causes problems M-F during GP opening hours, especially if have to use public transport......someone needs to make a decision to actually do something as there is only a month left or is another case of shut the service down and then take years to find another place if money is still there?

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    mark trench

    Saturday, August 30, 2014

  • There is only one sensible place to locate this centre, the Norfolk & Norwich Hospital site.

    Report this comment

    Norfolk John

    Saturday, August 30, 2014

  • I take it marty r you have never had to use the walk in in centre!!

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    Derek McDonald

    Saturday, August 30, 2014

  • And the old Mecca site is not suitable. Norwich has a chronic shortage of luxury homes and office space and this should do nicely!

    Report this comment

    marty r

    Saturday, August 30, 2014

  • Wish they'd get a move on! We need more burger joints!

    Report this comment

    marty r

    Saturday, August 30, 2014

  • che bramley-Good suggestion It should never have been put there in the first place, a shopping centre like CM is not a suitable place for a health centre.

    Report this comment


    Saturday, August 30, 2014

  • Permanent location, simples, old Mecca Bingo Hall, near John Lewis !

    Report this comment

    che bramley

    Saturday, August 30, 2014

The views expressed in the above comments do not necessarily reflect the views of this site

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