Carers told “you are not alone” as help is launched in north Norfolk and Broadland

Cromer Surgery is one of 20 in north Norfolk and Broadland that will pilot a scheme to give care to carers.

Cromer Surgery is one of 20 in north Norfolk and Broadland that will pilot a scheme to give care to carers.


A new service that will help the unsung army of carers to get the support that they need is being set up at 20 GP surgeries across north Norfolk and Broadland.

North Norfolk Clinical Commissioning Group (CCG) is piloting the project to provide support work at surgeries - and it could spread to the rest of Norfolk if the nine-month trial is successful.

Under the scheme, which is being delivered by Norwich and District Carers Forum (NDCF), two part-time support workers will be available on a monthly basis at each surgery to give support to anyone in an unpaid caring role.

The support workers will be able to refer carers for an assessment, which all carers are entitled to, to help meet their emotional and practical needs. They will also be able to refer carers to other agencies for support.

The service was designed by North Norfolk’s CCG patient partnership, which was formed to give patients in north Norfolk the chance to get involved with designing the future of their local healthcare.

The partnership includes many carers and the group organised an event to get feedback about the proposal from patients and carers.

Jeanne Norman, adult carers project development manager at NDCF, said: “The service will offer information, advice, guidance and emotional support to those who provide unpaid help to a relative, friend or partner.”

She added: “I think that this new service will be really important for carers. Rather than speaking to someone on the phone, they can see someone at their GP surgery.

“Although carers have practical needs, there is also the emotional impact of the changes to their life and changes to the person they are caring for. Being able to talk confidentially on a one-to-one basis about such issues is so important.”

Dr Nicola Pinching, lead GP for carers in North Norfolk CCG and a GP at Horsford Medical Centre, said: “Although carers are unpaid, they do a valuable job. We hope that more carers will come forward for advice and support through this pilot.

“Caring for a friend or family member can sometimes be a lonely process. We want carers to know that they are not alone, and this initiative aims to make advice and support easier to access.”

The service covers all GP surgeries in north Norfolk, plus Acle, Aylsham, Blofield, Brundall, Coltishall, Drayton and St Faiths, Horsford and Reepham in Broadland.


  • Are these things not a waste of money, wouldnt the money be better spent on, actually getting the Care Coordinators to do there job better? They could really make the whole caring role alot less stressful by simply returning calls as and when promised, and keeping to promises. Maybe we wouldnt need support groups if this was the case! Improved support from the services already there has to be far cheaper and more efficient as there are less people in the chain.

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    Wednesday, May 30, 2012

  • I feel the problems that make caring so much harder is not actually being listened to, false promises, and feeling that the Care coordinators dont give a monkeys, not all types of health is covered by the gp surgerys, and having been caring since I was a child I have seen from many angles how disorganised the health service is.

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    Monday, June 4, 2012

  • Have campaigned for this to happen for a few years now, everything happens from the surgery from the first diagnosis, they know who the Cared for and Carers are and are already keeping a register. Most surgeries have the information including the Carers packs but do not get involved enough and do not give the information out or refer the people to right bodies. This is not a waste of money but the most efficient and in the long run a cheaper option. My views are based on having been a Carer for 27 years, with 23 years of being a 247 Carer. I would also point out that it takes a lot more than returning calls to make Caring less stressful and support groups are a necessity not a luxury acting as a valuable intermediary plus cost does not come into it as these are volunteers and free, I know from having done it for 10 years whilst still being a Carer. So sorry to the previous poster you have not got your observations right.

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    Wednesday, May 30, 2012

The views expressed in the above comments do not necessarily reflect the views of this site


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