Apology after online appointment booking system glitch at N&N

PUBLISHED: 17:36 06 June 2014 | UPDATED: 17:38 06 June 2014

Norfolk and Norwich University Hospital at Colney.

Norfolk and Norwich University Hospital at Colney.

Archant Norfolk Photographic © 2009

Officials from Norfolk’s biggest hospital have apologised after an online appointment booking system broke down.

Patients were left frustrated yesterday and today after the electronic ‘choose and book’ system at the Norfolk and Norwich University Hospital stopped working.

People attempting to book an outpatient appointment were getting a “problem detected” message when trying to select a date for treatment from a service run by the NHS E-Referral Service.

A spokesperson for the N&N said: “There has been a national problem with the electronic choose and book system across the country, which today caused a knock on effect on the system in Norfolk.”

“We’ve been working with the national team and our suppliers to rectify the issue and the system is now working. We apologise to patients and GP practices who have been unable to use the electronic system – patients have been able to contact us by telephone to make an appointment as an alternative.”

Have you been affected by the booking system problem? Email

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