All warning notices have been lifted at the James Paget University Hospital (JPH) in Gorleston, signalling a remarkable recovery.

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Health watchdog the Care Quality Commission (CQC) had handed the hospital three warnings in the last year - on dignity and nutrition, service provision and patient care and welfare.

Inspectors made an unannounced visit to the hospital on June 12 and found it is now meeting the required standards for patient care and welfare - which was the last outstanding warning.

The CQC report recognises that assessments and care planning have improved, that bedside records are completed appropriately and that patients receive safe and appropriate care that meets their needs and supports their rights.

And while some minor compliance issues remain - with a further inspection on record keeping scheduled - all major concerns have been dealt with.

David Hill, chief executive of the JPH, said: “This is a huge achievement and deserved recognition of the hard work by our staff to make the required improvements.”

The hospital’s new management team have made quick work of raising standards, and Tina Cookson - the trust’s new director of nursing - says staff have helped make change possible. Ms Cookson joined the hospital eight weeks ago, having previously worked at the East Midlands Strategic Health Authority.

“When I first got here staff came up to me in the corridors and asked what they could do to make this work,” she said. “We’ve got a continuous improvement approach and this week I met with matrons to see how we can give them more control.”

She added staff are being given more support, and patients say they have noticed the change.

Henry Smith, 73 of Hopton, is recovering from a gallstone operation at the hospital. He said: “I can’t fault my treatment one bit and the staff have been terrific.”

Great Yarmouth MP Brandon Lewis added he hopes “the decisive actions and determination to achieve success continue.”

6 comments

  • This is fantastic news, It's about time the hardworking staff at the JPH (by that I mean the real workers, nurses, cleaners etc not the vast team of administrators that walk round with files and clipboards all day!) got the recognition they truly deserve! Great Work guys, Thank you!

    Add your comment |

    Focus1

    Wednesday, June 27, 2012

  • I hardly think that the example you have given supports your claim about the vast numbers of administrators. I have been at the hospital many times and am also friends with staff there. I am not sure about the waste your are talking about. Most of the waste is actually caused by the patients. Those who go to A&E with a non life threatening ilness that a GP or walk in centre could resolve. Or to jump the waiting list. Or those who dont bother turning up for appointments without cancelling them. I think your comments are a little misguided and somewhat sweeping..

    Add your comment |

    Babelfish

    Thursday, June 28, 2012

  • My comments are based on first hand experience of the JPH, When I have personally been in for appointments I have watched them sauntering along the corridors, The last time I was there I watched as a side door was opened and one of these file carriers stood in the doorway, she then left the side room, wandered halfway down the corridor then returned to shut herself in the room again. She did this THREE times! I am also friends with some people that work there and they see the waste that goes on first hand. If you know anyone that works there I'm sure you will have heard of people that spend most of their working day chatting or you will know of the people that have been suspended (on nothing less that full pay) for 6-8-12 months whilst expensive temp staff are brought in to do the job they should be doing! Anyway, this all detracts from the story that the JPH is turning round and the people making this happen should be immensly proud of the work that they are doing!

    Add your comment |

    Focus1

    Thursday, June 28, 2012

  • @Focus1. Sorry but thats a very narrow minded view. No hospital has a "vast team of administrators" as described. It never ceases to amaze me how some people view any non "frontline" staff as non productive and unnecessary overheads. These staff are equally as essential as anyone else. Its a rather silly think to say that the only important staff are doctors and nurses. Who do you think ensures that appointments are made? Logistics are ordered? Notes are stored and filed? linen and waste are dealt with? Oh and dont forget to make sure the "frontline staff are paid! Most admin teams within a hospital are understaffed and those team members are amongst the lowest paid staff in the public sector. Do you think that the NHS should do away with such staff? Its a bit like saying that the only important staff working for the airline are the pilots and cabin crew....nevermind the engineers etc.etc..

    Add your comment |

    Babelfish

    Thursday, June 28, 2012

  • Just goes to show what can be achieved by selecting the right staff. The difference at the JPH is quiet palpable. Let`s just hope the hospital keeps hold of Mr Hill as long as they can.

    Add your comment |

    BG

    Thursday, June 28, 2012

  • @Focus1. Sorry but thats a very narrow minded view. No hospital has a "vast team of administrators" as described. It never ceases to amaze me how some people view any non "frontline" staff as non productive and unnecessary overheads. These staff are equally as essential as anyone else. Its a rather silly think to say that the only important staff are doctors and nurses. Who do you think ensures that appointments are made? Logistics are ordered? Notes are stored and filed? linen and waste are dealt with? Oh and dont forget to make sure the "frontline staff are paid! Most admin teams within a hospital are understaffed and those team members are amongst the lowest paid staff in the public sector. Do you think that the NHS should do away with such staff? Its a bit like saying that the only important staff working for the airline are the pilots and cabin crew....nevermind the engineers etc.etc..

    Add your comment |

    Babelfish

    Thursday, June 28, 2012

The views expressed in the above comments do not necessarily reflect the views of this site

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