Customer service is improving at rail stations in Norfolk and Suffolk, according to a mystery shopper survey commissioned by Greater Anglia.

To send a link to this page to a friend, you must be logged in.

The rail operator said in an assessment period between August 19 and September 15, Diss, Great Yarmouth, Lowestoft, Sheringham and Worstead stations were among the top 10 best scoring stations on the entire Greater Anglia network.

Diss station was ranked second in the league table with an overall score of 93.4pc for environment and facilities, information provision, toilets and safety and security.

Lowestoft station scored 100pc for information provision and Great Yarmouth station scored 96pc for the standard of their toilet facilities, said a spokesman.

Andrew Goodrum, Greater Anglia’s customer service director, said all Greater Anglia rail stations were regularly assessed by mystery shoppers.

“I am pleased to see that the quality of our station environments is improving, as shown by these good mystery shopping scores. We still have some work to do to achieve even higher scores in the future across the network, but this is a good start and demonstrates our commitment to continuously improving customer service and creating a welcoming environment for station users,” he said.

2 comments

  • Gt Yarmouth station is still an embarrassment - 96% for the toilets kind of sums it up. It needs some money spent on it and it has always needed a bus service that actually operates to and from the station. I've never known a station that doesn't have any public transport linked to it. Its either a taxi or a long walk to the bus stop.

    Report this comment

    Mrs Meldrew

    Wednesday, October 3, 2012

  • Hmmm... how can unstaffed stations have any customer service? Doesn't customer service involve staff?

    Report this comment

    marty r

    Wednesday, October 3, 2012

The views expressed in the above comments do not necessarily reflect the views of this site

ADVERTISEMENT

ADVERTISEMENT

Norfolk Weather

Partly Cloudy

Partly Cloudy

max temp: 19°C

min temp: 14°C

Five-day forecast

loading...

ADVERTISEMENT

ADVERTISEMENT