April 18 2014 Latest news:
Monday, October 22, 2012
A mystery shopper exercise has named Diss station as the best for customer service on the Greater Anglia network.
The rail firm’s stations were assessed from September 16 to October 13 as part of a regular mystery shopping exercise to check that stations are meeting the standards that customers expect of them.
Diss emerged as the best performing station on the network for customer service with an overall score of 96pc.
The station also achieved a perfect score of 100pc for the provision of information to customers and 97pc for the standard of the toilet facilities.
All Greater Anglia rail stations are regularly assessed by mystery shoppers for the standard of their facilities and level of customer service.
Diss station has seen an improving score over the last three assessment periods and was second in the league table of all stations in the previous assessment period.
James Reeve, Greater Anglia’s area customer service manager, said: “I am pleased to see that Diss station has been judged the best in the mystery shopping surveys. We still have some work to do to achieve even higher scores in the future, but this is a good start and demonstrates our commitment to continuously improving customer service and creating a welcoming environment for station users.”
Do you agree with the survey result?