July 23 2014 Latest news:
Monday, May 26, 2014
Complaints made by members of the public about the conduct of officers and staff working for Norfolk police have risen over the past 12 months, it has emerged.
Figures show complaint numbers have increased by 39pc, from 376 in 2012/13 to 521 in 2013/14 while allegations are also on the up, by 75pc, from 509 in 2012/13 to 889 in 2013/14.
The statistics came to light at a meeting of the police accountability panel, held at Wymondham this month.
The main areas of public complaint remain the same as in previous quarters with “other neglect or failure in duty” making up the largest percentage of all allegations.
In 2013/14, 267 allegations were recorded (30pc) in comparison to 161 allegations in 2012/13 while “incivility, impoliteness and intolerance” made up 12pc of all recorded allegations. In 2013/14. 104 allegations were recorded in comparison with 13pc (66 allegations) in 2012/13.
The increase in complaints has prompted the force’s professional standards department to form a complaint reduction strategy aimed at educating staff about their behaviour and how they are perceived by the public.
Training packages are being delivered to new officers/staff and special constables while additional training is also being offered to supervisors in how to deal with complaints.
A Norfolk police spokesman said: “The recent rise is not attributable to any particular category of complaint and, during this period, there have been changes to the recording process which mean some complaint types that were not previously included – such as those concerning organisational issues – are now counted within these figures.”
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