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Broadband blackout ends as Lyng gets back online

08:52 19 June 2014

Lyng village sign. Photo: Steve Adams

Lyng village sign. Photo: Steve Adams

Villagers who have been without a broadband connection for almost five weeks are finally back online.


Rural broadband provider ThinkingWISP have bought the mast and associated equipment from RW Internet meaning people living in Lyng are no longer in a broadband blackspot.

The connection went down in the middle of May and although a back-up was provided, many found it so weak that they could not even send an email.

As of Tuesday at 9pm ThinkingWISP, a internet service provided by Norfolk Rural Community Council, AF Affinity and InTouch Systems, had people re-connected.

ThinkingWISP’s Steve Temple said: “We did everything we could to get people back online and we are very pleased we are able to reinstate their connection.”

The company, which covers 90pc of Norfolk and does not require a landline, will be contacting RW Internet customers in the coming weeks to migrate their connections from the temporary one.

Mr Temple added that the price of the service will remain the same.

The lack of internet has seen frustration and anger in the village, from businesses who cannot trade, to pupils who need the web to revise for upcoming exams.

Chairman of Lyng Primary School Governors, Gillian Lambley, 67, said the connection was down for “too long” and said it will have had a significant impact on committees and groups trying to operate.

RW Internet had apologised for the lack of service.

Yesterday Rob Urry said: “We are planning to migrate connections fully over to ThinkingWISP over the coming weeks however a plan is not currently in place as to when exactly this will happen and how long it will take.

“Clients that are affected by this migration will be informed over the coming weeks and service will remain uninterrupted.”

He said this only applies to clients in Lyng, and all other areas including Lenwade, Cawston, Eastgate, Great and Little Plumstead remain unchanged as service has been, and still is, running normally.



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