Ambulance Watch

Ambulance Watch was launched by the EDP in October 2012 to highlight the slow responses and poor performance of the East of England Ambulance Service. Since the campaign launched, there have been a number of high-profile resignations and reviews ordered into the failings of the NHS trust. However, response times to patients in rural Norfolk, Suffolk and Cambridgeshire have not significantly improved over the last 12 months. Ambulance Watch is fighting to ensure that patients get a first-rate service.

Ambulance Watch Latest

Anthony Marsh, the chief executive of the East of England Ambulance Trust. Photo: Steve Adams

Ambulance Watch: Chief executive’s decision to leave disappoints MP and union

Care minister and North Norfolk MP Norman Lamb has called on the board of the East of England Ambulance Service Trust (EEAST) to take its time over appointing a new chief executive.

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Nine out of ten say they’re ‘satisfied’ with Norfolk ambulances

Nine out of ten people are happy with the service they receive from the region’s ambulance service, according to a survey from a health watchdog and the ambulance trust.

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Anthony Marsh, the chief executive of the East of England Ambulance Trust. Photo: Steve Adams

Ambulance service still missing key emergency response targets in Norfolk and Suffolk

Turning around the performance of the region’s ambulance service could take two years, according to health chiefs who admit there are not enough staff to deal with increasing numbers of 999 calls.

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The region's ambulance service has created two new roles to improve patient care.

Ambulance Watch: Two new ambulance roles created at 999 trust

Two new roles have been created at the region’s ambulance service in a bid to improve patient care and career progression for front-line staff.

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Barbara Hedley, 90, from Beeston Regis.
Picture: ANTONY KELLY

Barbara’s six hour agony shows that ambulance trust has a long way to go

Stories about a Norfolk pensioner’s six hour wait for an ambulance and concerns about increased pressure on the Norfolk and Norwich University Hospital have highlighted further cracks in the NHS. But how worried should we be? Health correspondent ADAM GRETTON reports.

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First of the 400 student paramedics training at Norfolk ambulance HQ. Photo: Melvyn Sibson

Ambulance Watch: Pledge to continue front-line recruitment drive next year to turn around fortunes of 999 trust

The region’s ambulance service will need to repeat a major front-line recruitment drive next year in order to start hitting key response times, its chief executive warned yesterday.

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Matt Broad, ambulance locality director for Norfolk, Suffolk and Cambridgeshire.

Ambulance Watch: Commissioners call for ‘significant improvement’ in ambulance response times in North Norfolk

A senior ambulance manager has warned that it may be difficult to hit performance improvement targets in parts of Norfolk because of increased demand and hospital delays.

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East Anglian Ambulance Trust ambulance answering emergency call in Norwich. Photo: Steve Adams

Ambulance Watch: 999 trust appoints third assistant chief

Officials at the region’s ambulance service insisted that the number of executives was being reduced, despite appointing its third assistant chief.

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An East of England Ambulance Service ambulance in Norwich.

Ambulance Watch: Complaints drop by almost a third at 999 trust

The number of complaints against the region’s ambulance service have dropped by almost a third in the space of a year, according to new figures.

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An East of England Ambulance Service ambulance in Norwich.

Ambulance Watch: 999 trust faces £1.5m fine for not hitting key targets

The region’s under-performing ambulance service is set to be fined £1.5m for not hitting key response times - four months after it received an extra £12m to improve performance.

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Daniel Gore, who is the East of England Ambulance Service's new transformation director and assistant chief ambulance officer.

Ambulance Watch: 999 trust hires second assistant chief to help turn around performance

Ambulance bosses have made their second assistant chief appointment in seven months in a bid to turn around the fortunes of the under-performing East of England NHS trust.

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Norman Lamb MP, pictured at Blakeney Hotel.
PHOTO: ANTONY KELLY

Ambulance Watch: Health minister defends ambulance boss over pay criticism

A health minister leapt to the defence of the region’s ambulance boss last night by saying it would be a “disaster” if the CEO left his post because of pressure over his salary.

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Ambulance delays at the Norfolk and Norwich University Hospital in August. Picture: Supplied

Ambulance watch: More ambulance delays at N&N as emergency department fails to cope with “record number” of patients

Thirteen ambulance crews were left queuing outside the Norfolk and Norwich University Hospital, after the emergency department struggled to cope with “record numbers” of patients.

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East of England Ambulance Trust CEO Anthony Marsh. Photo: Steve Adams

Ambulance Watch: 999 chief paid almost £100,000 more than other ambulance CEOs

The boss of the region’s ambulance service has been urged to consider paying back some of his wage after it emerged that he was being paid almost £100,000 a year more than his contemporaries.

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Paul Leaman, who is the assistant chief executive of the East of England Ambulance Service.

Ambulance Watch: Questions over assistant chief executive’s appointment

Questions have been raised after an ambulance manager, suspended for misconduct five years ago, was handed a new assistant chief executive role at an NHS trust.

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East Anglian Ambulance Trust CEO Anthony Marsh. Photo: Steve Adams

Ambulance Watch: MP calls for review into ambulance chief’s pay

The £232,000 salary paid to the boss of East Anglia’s under-performing ambulance service is “obscene” and should be reviewed, health minister and Suffolk MP Dan Poulter said last night.

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East of England Ambulance Trust CEO Anthony Marsh. Photo: Steve Adams

Ambulance Watch: Former chairman’s letter reveals ‘dismay’ over part-time CEO decision

NHS chiefs have defended a decision to appoint a part-time CEO at the region’s ambulance service after it emerged that directors were “dismayed and extremely disappointed” by the appointment.

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An East of England Ambulance Service ambulance in Norwich.

Ambulance Watch: Fears raised about increase in demand for 999 service

Demand for the East of England Ambulance Service Trust is reaching a threshold beyond which it will be difficult to cope, according to a new director.

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An East of England Ambulance Service ambulance in Norwich.

Ambulance Watch: Concerns over ‘significant weaknesses’ in 999 trust’s finances

Concerns have been raised about “significant weaknesses” in the finances of the region’s ambulance service, according to a new report.

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East Anglian Ambulance Trust CEO Anthony Marsh. Photo: Steve Adams

Ambulance Watch: 999 trust boss gets £50,000 pay rise for taking on East of England role

Officials from the region’s under-performing ambulance trust have defended a decision that resulted in its chief executive being paid more than £200,000 a year.

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East of England Ambulance Service Trust CEO Anthony Marsh. Photo: Steve Adams

Ambulance Watch: 999 boss pledges to start hitting key response targets by the end of the year

The chief executive of the region’s ambulance said he was confident that the under-performing organisation would start to hit key response targets by the end of the year as it nears a recruitment goal.

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Norman Lamb at the EAAST Control Room in Norwich with alongside Dr Marsh and Acting Assistant General Manager Brett Norton.

Ambulance Watch: Health minister praises work to get region’s ambulance service back on track

A health minister said he believed the region’s under-performing ambulance service was on the right track to improvement following a visit to the Norwich control room.

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First group of student paramedics after initial training

Ambulance Watch: First wave of student paramedics to hit the front-line

The first wave of new student paramedics at the East of England Ambulance Service are set to hit the front-line this week.

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Ambulances parked up outside A&E at the Norfolk and Norwich University Hospital. Picture: Denise Bradley

Ambulance Watch: Under-performing 999 trust set for almost £15m extra funding

The GP-led groups in charge of NHS purse strings are set to approve an almost £15m injection of funds to the region’s ambulance service to help turnaround its performance.

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An ambulance technician and paramedic.

Ambulance Watch: Trust rules out possibility of hiring paramedics from overseas

Officials from the region’s under-performing ambulance service have ruled out a foreign recruitment campaign after it emerged that there were almost 200 vacancies for qualified paramedics across the East.

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First of the 400 student paramedics training at Norfolk ambulance HQ. Photo: Melvyn Sibson

Ambulance Watch: Video - Meet the first of the 400 new lifesavers

Patients living in East Anglia will begin to benefit from an ambulance recruitment drive from as early as June after the first of 400 student paramedics started their training.

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Ambulances at the Norfolk and Norwich University Hospital on a busy evening in 2013.
PHOTO BY SIMON FINLAY

Ambulance Watch: Handover delays slashed at hospital A&E, despite 15pc increase in admissions

Health chiefs have warned that they may never eradicate ambulance delays at the Norfolk and Norwich University Hospital, despite a big reduction in patient handover times.

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One of the East of England Ambulance Service NHS Trust's new ambulances, based on the Mercedes-Benz Sprinter 519 CDI model from Orwell Truck & Van.

Ambulance Watch: 999 trust is improving, despite spike in serious incidents, says CEO

The chief executive of the East of England Ambulance Service said performance was beginning to improve, despite a spike in the number of serious incidents last month.

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The East of England Ambulance Service has lost its Patient Transport Service to a private provider.

Ambulance Watch: Blow for East of England Ambulance Service after losing non-emergency transport contract

The region’s ambulance service has received a fresh blow after losing the contract for a non-emergency transport service in Norfolk.

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Sarah Boulton

Ambulance Watch: New interim chairman appointed at East of England Ambulance Service

The under-performing East of England Ambulance Service has its third different chairman in the space of a year following the appointment of a former strategic health authority chairman.

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Ambulance Technician and Paramedic attend a call out in Norwich.

Ambulance Watch: New tranche of student paramedics to start training in Norwich next month

The first tranche of new student paramedics in the east will start their training in Norwich next month.

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An ambulance was sent to the wrong address. PhotoRui Vieira/PA Wire

More concern about ambulance service after death of teenager in which 999 crews went to wrong address

A woman has described the “chaos” surrounding her daughter’s death after an ambulance was sent to the wrong address as the schoolgirl suffered an asthma attack in Cambridgeshire.

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Anthony Marsh.

Ambulance Watch: CEO’s pledge to replace old ambulances

The new chief executive of the East of England Ambulance Service has vowed to put a new fleet of vehicles on the roads by the end of April.

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EDF Energy East of England Media Awards (February 27, 2014). Archant Norfolk editor-in-chief Nigel Pickover, centre.

EDP scoops prestigious East of England Media Award

The EDP is celebrating today after being named Daily Newspaper of the Year at a prestigious awards ceremony.

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Ambulance responses in north Norfolk are the worst in the region for stroke and cardiac arrest patients.

Ambulance Watch: Pledge to get paramedics back to the front-line

The new head of the region’s ambulance service has pledged to reduce the number of medics on secondments after it emerged that 8pc of its qualified paramedics were not performing front-line duties.

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Ambulances parked up outside A&E at the Norfolk and Norwich University Hospital. Picture: Denise Bradley

Ambulance Watch: New 999 boss pledges to put extra ambulances in south Norfolk and north Norfolk

The new boss of the East of England Ambulance Service has pledged to put extra ambulances in north Norfolk and south Norfolk in a bid to improve response times.

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East of England Ambulance Service technician and paramedic with a stretcher.

Ambulance Watch: 999 trust spends £100k on ‘golden hello’ payments to new paramedics

Bosses at the region’s under-staffed ambulance service have pledged to review their recruitment policy after spending more than £100,000 on “golden hello” payments to new front-line staff last year.

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Andrew Morgan, former interim chief executive of the East of England Ambulance Service. PHOTO BY SIMON FINLAY

Ambulance Watch: ‘I am leaving it better than I found it’ - former ambulance chief’s verdict after 14 months at the helm of East of England Ambulance Service

The former chief executive of the East of England Ambulance Service has refused to rule out taking a six-figure redundancy pay-out after his work with the troubled NHS trust ended.

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EDP Health Correspondant Adam Gretton with his Medical Journalist's Association award for Ambulance Watch. Photo: Steve Adams

Hard-hitting Ambulance Watch campaign scoops national award

The EDP’s fight for a first-class ambulance service in East Anglia has resulted in the newspaper scooping a national award.

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Ambulances parked up outside A&E at the Norfolk and Norwich University Hospital. Picture: Denise Bradley

Ambulance Watch: 999 trust still failing patients, according to latest inspection

The East of England Ambulance Service has made significant improvements, but is still failing patients, according to a new inspection by the health watchdog.

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Dr Geoff Harris  interim chair of EEAST

Ambulance Watch: Search begins for new East of England Ambulance Service chairman following resignation

The search has begun for the East of England Ambulance Service’s third chairman in the space of a year following the resignation of Geoffrey Harris.

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Anthony Marsh, chief executive of the East of England Ambulance Service NHS Trust.

Ambulance Watch: More than 1,200 apply for student paramedic jobs

Ambulance bosses say they are stunned after more than 1,200 people applied to join a new student paramedic programme in just one week.

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Anthony Marsh, who has been confirmed at the new chief executive of the East of England Ambulance Service.

Ambulance Watch: 999 trust launches student paramedic recruitment drive

The region’s under performing ambulance service has launched a recruitment drive to hire hundreds of new student paramedics.

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Ambulance back-up times

Ambulance Watch: Long ambulance back-up delays revealed in Norfolk and Suffolk

The scale of the challenge facing the region’s new ambulance chief has been laid bare after it emerged that thousands of Norfolk and Suffolk patients waited more than an hour for an ambulance to turn up over the last two years.

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An ambulance in Norwich.

Ambulance Watch: Big rise in support staff responding to emergency calls

Medical support staff with as little as six weeks’ training responded to more than 18,000 emergency 999 calls last year instead of qualified paramedics.

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Traffic queueing over a section of the new A11 that runs near Elveden taken from one of the new bridges.

Dear David: Eight issues impacting our region that the Prime Minister needs to know about - what do you think?

As David Cameron prepares to visit the region, we look at eight ofthe key issues we are facing.

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East of England Ambulance Service Norwich Depot at Costessey.
Ambulance Technician and paramedic with a stretcher.

Ambulance Watch: 999 trust accused of using volunteer first aiders to distort response targets

The region’s beleaguered ambulance service has been accused of distorting response time statistics after it emerged that the NHS trust used volunteer first aiders to stop the clock on thousands of 999 calls.

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East of England Ambulance Service Trust.

Ambulance Watch: 999 service hit by funding withdrawal over missed targets

The region’s under-pressure ambulance service has been dealt a blow after having funding withheld for failing to meet response time targets.

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Ambulances parked up outside A&E at the Norfolk and Norwich University Hospital. Picture: Denise Bradley

Ambulance Watch: Failings may have played a part in 59 deaths

Ambulance service failings may have contributed to almost 60 deaths in the region in the last three-and-a-half years, according to new figures.

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