Ambulance Watch

Ambulance Watch was launched by the EDP in October 2012 to highlight the slow responses and poor performance of the East of England Ambulance Service. Since the campaign launched, there have been a number of high-profile resignations and reviews ordered into the failings of the NHS trust. However, response times to patients in rural Norfolk, Suffolk and Cambridgeshire have not significantly improved over the last 12 months. Ambulance Watch is fighting to ensure that patients get a first-rate service.

Ambulance Watch Latest

Photo: Steve Adams

Graphic: Lengthy ambulance delays at hospitals linked to two deaths

Long waits for ambulance crews to drop off patients are being blamed for two deaths which are now under investigation.

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Anthony Marsh, the chief executive of the East of England Ambulance Trust. Photo: Steve Adams

Ambulance Watch: Chief executive’s decision to leave disappoints MP and union

Care minister and North Norfolk MP Norman Lamb has called on the board of the East of England Ambulance Service Trust (EEAST) to take its time over appointing a new chief executive.

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Nine out of ten say they’re ‘satisfied’ with Norfolk ambulances

Nine out of ten people are happy with the service they receive from the region’s ambulance service, according to a survey from a health watchdog and the ambulance trust.

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Anthony Marsh, the chief executive of the East of England Ambulance Trust. Photo: Steve Adams

Ambulance service still missing key emergency response targets in Norfolk and Suffolk

Turning around the performance of the region’s ambulance service could take two years, according to health chiefs who admit there are not enough staff to deal with increasing numbers of 999 calls.

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The region's ambulance service has created two new roles to improve patient care.

Ambulance Watch: Two new ambulance roles created at 999 trust

Two new roles have been created at the region’s ambulance service in a bid to improve patient care and career progression for front-line staff.

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Barbara Hedley, 90, from Beeston Regis.
Picture: ANTONY KELLY

Barbara’s six hour agony shows that ambulance trust has a long way to go

Stories about a Norfolk pensioner’s six hour wait for an ambulance and concerns about increased pressure on the Norfolk and Norwich University Hospital have highlighted further cracks in the NHS. But how worried should we be? Health correspondent ADAM GRETTON reports.

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First of the 400 student paramedics training at Norfolk ambulance HQ. Photo: Melvyn Sibson

Ambulance Watch: Pledge to continue front-line recruitment drive next year to turn around fortunes of 999 trust

The region’s ambulance service will need to repeat a major front-line recruitment drive next year in order to start hitting key response times, its chief executive warned yesterday.

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Matt Broad, ambulance locality director for Norfolk, Suffolk and Cambridgeshire.

Ambulance Watch: Commissioners call for ‘significant improvement’ in ambulance response times in North Norfolk

A senior ambulance manager has warned that it may be difficult to hit performance improvement targets in parts of Norfolk because of increased demand and hospital delays.

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East Anglian Ambulance Trust ambulance answering emergency call in Norwich. Photo: Steve Adams

Ambulance Watch: 999 trust appoints third assistant chief

Officials at the region’s ambulance service insisted that the number of executives was being reduced, despite appointing its third assistant chief.

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An East of England Ambulance Service ambulance in Norwich.

Ambulance Watch: Complaints drop by almost a third at 999 trust

The number of complaints against the region’s ambulance service have dropped by almost a third in the space of a year, according to new figures.

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An East of England Ambulance Service ambulance in Norwich.

Ambulance Watch: 999 trust faces £1.5m fine for not hitting key targets

The region’s under-performing ambulance service is set to be fined £1.5m for not hitting key response times - four months after it received an extra £12m to improve performance.

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Daniel Gore, who is the East of England Ambulance Service's new transformation director and assistant chief ambulance officer.

Ambulance Watch: 999 trust hires second assistant chief to help turn around performance

Ambulance bosses have made their second assistant chief appointment in seven months in a bid to turn around the fortunes of the under-performing East of England NHS trust.

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Norman Lamb MP, pictured at Blakeney Hotel.
PHOTO: ANTONY KELLY

Ambulance Watch: Health minister defends ambulance boss over pay criticism

A health minister leapt to the defence of the region’s ambulance boss last night by saying it would be a “disaster” if the CEO left his post because of pressure over his salary.

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Ambulance delays at the Norfolk and Norwich University Hospital in August. Picture: Supplied

Ambulance watch: More ambulance delays at N&N as emergency department fails to cope with “record number” of patients

Thirteen ambulance crews were left queuing outside the Norfolk and Norwich University Hospital, after the emergency department struggled to cope with “record numbers” of patients.

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East of England Ambulance Trust CEO Anthony Marsh. Photo: Steve Adams

Ambulance Watch: 999 chief paid almost £100,000 more than other ambulance CEOs

The boss of the region’s ambulance service has been urged to consider paying back some of his wage after it emerged that he was being paid almost £100,000 a year more than his contemporaries.

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Paul Leaman, who is the assistant chief executive of the East of England Ambulance Service.

Ambulance Watch: Questions over assistant chief executive’s appointment

Questions have been raised after an ambulance manager, suspended for misconduct five years ago, was handed a new assistant chief executive role at an NHS trust.

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East Anglian Ambulance Trust CEO Anthony Marsh. Photo: Steve Adams

Ambulance Watch: MP calls for review into ambulance chief’s pay

The £232,000 salary paid to the boss of East Anglia’s under-performing ambulance service is “obscene” and should be reviewed, health minister and Suffolk MP Dan Poulter said last night.

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East of England Ambulance Trust CEO Anthony Marsh. Photo: Steve Adams

Ambulance Watch: Former chairman’s letter reveals ‘dismay’ over part-time CEO decision

NHS chiefs have defended a decision to appoint a part-time CEO at the region’s ambulance service after it emerged that directors were “dismayed and extremely disappointed” by the appointment.

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An East of England Ambulance Service ambulance in Norwich.

Ambulance Watch: Fears raised about increase in demand for 999 service

Demand for the East of England Ambulance Service Trust is reaching a threshold beyond which it will be difficult to cope, according to a new director.

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An East of England Ambulance Service ambulance in Norwich.

Ambulance Watch: Concerns over ‘significant weaknesses’ in 999 trust’s finances

Concerns have been raised about “significant weaknesses” in the finances of the region’s ambulance service, according to a new report.

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East Anglian Ambulance Trust CEO Anthony Marsh. Photo: Steve Adams

Ambulance Watch: 999 trust boss gets £50,000 pay rise for taking on East of England role

Officials from the region’s under-performing ambulance trust have defended a decision that resulted in its chief executive being paid more than £200,000 a year.

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East of England Ambulance Service Trust CEO Anthony Marsh. Photo: Steve Adams

Ambulance Watch: 999 boss pledges to start hitting key response targets by the end of the year

The chief executive of the region’s ambulance said he was confident that the under-performing organisation would start to hit key response targets by the end of the year as it nears a recruitment goal.

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Norman Lamb at the EAAST Control Room in Norwich with alongside Dr Marsh and Acting Assistant General Manager Brett Norton.

Ambulance Watch: Health minister praises work to get region’s ambulance service back on track

A health minister said he believed the region’s under-performing ambulance service was on the right track to improvement following a visit to the Norwich control room.

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First group of student paramedics after initial training

Ambulance Watch: First wave of student paramedics to hit the front-line

The first wave of new student paramedics at the East of England Ambulance Service are set to hit the front-line this week.

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Ambulances parked up outside A&E at the Norfolk and Norwich University Hospital. Picture: Denise Bradley

Ambulance Watch: Under-performing 999 trust set for almost £15m extra funding

The GP-led groups in charge of NHS purse strings are set to approve an almost £15m injection of funds to the region’s ambulance service to help turnaround its performance.

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An ambulance technician and paramedic.

Ambulance Watch: Trust rules out possibility of hiring paramedics from overseas

Officials from the region’s under-performing ambulance service have ruled out a foreign recruitment campaign after it emerged that there were almost 200 vacancies for qualified paramedics across the East.

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First of the 400 student paramedics training at Norfolk ambulance HQ. Photo: Melvyn Sibson

Ambulance Watch: Video - Meet the first of the 400 new lifesavers

Patients living in East Anglia will begin to benefit from an ambulance recruitment drive from as early as June after the first of 400 student paramedics started their training.

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Ambulances at the Norfolk and Norwich University Hospital on a busy evening in 2013.
PHOTO BY SIMON FINLAY

Ambulance Watch: Handover delays slashed at hospital A&E, despite 15pc increase in admissions

Health chiefs have warned that they may never eradicate ambulance delays at the Norfolk and Norwich University Hospital, despite a big reduction in patient handover times.

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One of the East of England Ambulance Service NHS Trust's new ambulances, based on the Mercedes-Benz Sprinter 519 CDI model from Orwell Truck & Van.

Ambulance Watch: 999 trust is improving, despite spike in serious incidents, says CEO

The chief executive of the East of England Ambulance Service said performance was beginning to improve, despite a spike in the number of serious incidents last month.

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The East of England Ambulance Service has lost its Patient Transport Service to a private provider.

Ambulance Watch: Blow for East of England Ambulance Service after losing non-emergency transport contract

The region’s ambulance service has received a fresh blow after losing the contract for a non-emergency transport service in Norfolk.

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Sarah Boulton

Ambulance Watch: New interim chairman appointed at East of England Ambulance Service

The under-performing East of England Ambulance Service has its third different chairman in the space of a year following the appointment of a former strategic health authority chairman.

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Ambulance Technician and Paramedic attend a call out in Norwich.

Ambulance Watch: New tranche of student paramedics to start training in Norwich next month

The first tranche of new student paramedics in the east will start their training in Norwich next month.

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