Railway stations to be fitted with new information telephones

PUBLISHED: 12:08 04 March 2014 | UPDATED: 12:08 04 March 2014

Trains are delayed. Photo: Bill Smith

Trains are delayed. Photo: Bill Smith

Archant © 2012

Rail passengers will be able to receive up to the minute train information thanks to new telephones being set up at a series of stations.

Abellio Greater Anglia is to install 24 new help points at railway stations across its network, offering passengers better access to train information and advice.

Stops across Norfolk and Suffolk due be fitted out with two of the new telephones at the end of this month are Hoveton and Wroxham, North Walsham and Oulton Broad North.

Abellio Greater Anglia’s customer service director, Andrew Goodrum, said: “The project will provide station users with direct access to help over the phone if they need assistance.

“The help points will also provide reassurance for passengers waiting at unstaffed stations, improving their sense of personal security as well as offering improved access to information.”

The railway station help points connect to the National Rail Enquiries Service and can be used to find out information about train running, connections or onward transport options, including bus services or taxis.

In an emergency, messages from passengers can also be passed on.

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