‘I had to leave the cooker on just to heat up the house’: Woman left without heating for 10 weeks
PUBLISHED: 08:49 22 January 2018 | UPDATED: 11:13 22 January 2018
Archant © 2018
A woman from Norwich has been left without heating for over 10 weeks during the coldest part of the year.
Poppy Taylor, 27, first noticed the boiler had stopped working on October 28 and reported it to Morgan Sindall, the contractor for her housing association, Clarion Housing.
She asked for an emergency call out to her Chantry Road home, but initially nobody came.
Miss Taylor said on October 31 an engineer turned up, looked at the boiler and said he was not gas qualified. Another appointment was made for November 9, but she said nobody showed.
Miss Taylor said: “My partner Lyam stays over a few nights a week and we’ve had to boil kettles for a wash and haven’t been able to have a bath, only small washes.
“We’re also having to boil kettles to wash up the dishes.
“We had to leave the cooker on just to heat up the house and we weren’t given any electric heaters until November 19. We’ve had to book days off work to have appointments for no one to show up.
“These are not liveable conditions for this long. I got really unwell through being cold.”
Miss Taylor was told that getting the parts was not a problem, it was getting someone to do the job.
When the parts had arrived, Miss Taylor booked the day off work. But when the day came, no one turned up again.
Miss Taylor has now been informed that the earliest her boiler will be fixed is in March.
A spokesman for Clarion Housing said: “We are really sorry about the delay the tenant has experienced here and we appreciate it will have been inconvenient for them.
“We are upgrading the whole heating and hot water system to an electric one – which will completely resolve the issue. We have supplied the tenant with temporary heaters in the mean time and we are keeping them informed on progress.”
They issued a statement on their website, saying: “This is not the service we expect for our residents and we have served Morgan Sindall with an early warning notice to improve.”