Best Hotel Award - Large
Last year's winner
Maids Head Hotel - Linzi Rawson, Sales Manager
This year's criteria:
Large Hotel of the Year (over 35 bedrooms).
Judges will be looking for owners/managers commitment to excellence including investment to improve facilities and customer care standards.
Accommodation should be the highest level of quality and operators should be able to demonstrate a commitment to maintaining this through on-going investment.
Customer care should be paramount and the judges would expect to see appropriate training being undertaken (e.g. Welcome Host) in order to achieve excellent first impressions, a friendly welcome and exceptional pursuit of meeting guests needs. It would be expected that comprehensive visitor information be provided, and the use of personal recommendation, to increase the enjoyment of guests' stay. Evidence of standards being achieved would be demonstrated through guest comments and letters.
Meals should be of a high quality and prepared with high levels of skill and flair. Judges would expect to see the use of fresh, seasonal, local or homemade produce and quite possibly the inclusion of regional or local specialities. Table service should be attentive and efficient.
Investment in staff training and development is important and the judges would expect to see staff having undergone recognised training programmes. The practical benefits of this should be visible through improved guest services.
Innovative marketing practices are encouraged and the judges will be keen to see initiatives, collaborations and new ideas that have brought new or repeat business and which ideally has extended the season. Evidence and examples should be included.
Establishments should demonstrate a commitment to catering for guests with disabilities. Judges will look at how facilities cater for people with mobility or sensory impairments, what information is provided and in what format. Hotels will be expected to have taken reasonable steps towards meeting the DDA and have an Access Statement.
Operators must demonstrate an awareness of their environment. Judges will be looking for examples of activities which might include the use of sustainable materials, energy saving initiatives, waste reduction, support of the local economy/community and methods of minimising impact on the environment.
Best Hotel Award - Small
Last year's winner
Beechwood hotel - Lindsay Spalding, Partner
This year's criteria:
Small Hotel of the Year (under 50 bedrooms)
Judges will be looking for owners/managers commitment to excellence including investment to improve facilities and customer care standards.
Accommodation should be the highest level of quality and operators should be able to demonstrate a commitment to maintaining this through on-going investment.
Customer care should be paramount and the judges would expect to see appropriate training being undertaken (e.g. Welcome Host) in order to achieve excellent first impression's, a friendly welcome and exceptional pursuit of meeting guests needs. It would be expected that comprehensive visitor information be provided, and the use of personal recommendation, to increase the enjoyment of guests' stay. Evidence of standards being achieved would be demonstrated through guest comments and letters.
Meals should be of a high quality and prepared with high levels of skill and flair. Judges would expect to see the use of fresh, seasonal, local or homemade produce and quite possibly the inclusion of regional or local specialities. Table service should be attentive and efficient.
Investment in staff training and development is important and the judges would expect to see staff having undergone recognised training programmes. The practical benefits of this should be visible through improved guest services.
Innovative marketing practices are encouraged and the judges will be keen to see initiatives, collaborations and new ideas that have brought new or repeat business and which ideally has extended the season. Evidence and examples should be included.
Establishments should demonstrate a commitment to catering for guests with disabilities. Judges will look at how facilities cater for people with mobility or sensory impairments, what information is provided and in what format. Hotels will be expected to have taken reasonable steps towards meeting the DDA and have an Access Statement.
Operators must demonstrate an awareness of their environment. Judges will be looking for examples of activities which might include the use of sustainable materials, energy saving initiatives, waste reduction, support of the local economy/community and methods of minimising impact on the environment.
in association with
Larking Gowen
Larking Gowen, chartered accountants and business advisors, are a major regional independent partnership and one of the UK's top 50 accountancy firms. Our policy is always to be pro-active and to offer the best possible solutions for all your personal and business affairs.
In today's ever-changing world we are not only chartered accountants but are also business advisors and are dedicated to becoming your first choice independent firm of accountants.
As advisors and accountants to the Tourism and Hospitality Industry, we have a team of experienced staff acting for clients, whether large or small, be it a family-owned business or more corporate in structure.
To find out how we can help you please email tourism@larking-gowen.co.uk or call 0845 4081732