Web issues hit M&S clothing sales

Marks and Spencer Chief Executive Marc Bolland. Photo|: Adrian Brooks Marks and Spencer Chief Executive Marc Bolland. Photo|: Adrian Brooks

Tuesday, July 8, 2014
8:47 AM

Marks & Spencer boss Marc Bolland blamed website teething problems today as the chain’s homeware and clothing division registered its 12th quarter in a row of declining sales.

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The general merchandise arm posted a 1.5pc fall in like-for-like sales for the 13 weeks to June 28 - making it three straight years of quarterly declines for the division - while food grew like-for-like sales by 1.7pc.

The group’s total revenues for the period grew 2.3pc, though the business said sales were hampered by teething problems after the introduction of a new website earlier this year.

Chief executive Mr Bolland said: “We have seen a continued improvement in clothing, although as anticipated the settling in of the new M&S.com site has had an impact on sales.”

The figures were announced hours before Mr Bolland and the rest of the board are due to face concerned shareholders at M&S’s AGM at Wembley Stadium.

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