The founder of King’s Lynn-based Network Waste has seen its turnover rise to £10m in its first decade in a growing market for waste disposal.

To send a link to this page to a friend, you must be logged in.

Chris Dear, who set up the waste brokerage business in 2002, has seen dramatic growth since he started as a one-man band in a prefabricated building in a builders yard.

The business, which has its headquarters in Bergan Way, has won work with big national companies including social housing repair group Mears and insurance company Liverpool Victoria.

Mr Dear said that about 90pc of the business was with other businesses, but it did have a private skip hire business which accounted for about 10pc of its sales.

Mr Dear, who employs about 30 people in Norfolk, sends all his staff to the College of West Anglia in King’s Lynn to complete an NVQ level two in customer service. He said customer service is a key philosophy for the company and partly accounts for its success.

He moved from the food and drink industry into the waste industry.

He said: “I had worked in the waste industry for a short period of time and the customer service levels were terrible.”

“The shock I had was dramatic; I realised there were opportunities in the waste industry to operate with a much higher level of customer service.”

And he said it is his reputation which has helped the company to grow.

He said: “Part of the reason I have grown is through word of mouth. I have done very little PR. We have worked hard to develop relationships with existing customers.”

As a broker, the company does not have its own sites or vehicles, which Mr Dear said allowed it to be more flexible.

He uses a network of 12,000 approved suppliers.

He said: “We have got a system that allows us to use our most local supplier and we are particularly good at paperwork. Our customers have a responsibility to record who their waste carrier is.”

He also stressed the importance of recycling for the firm, which he said only sends about 5pc of waste to landfill sites.

0 comments

ADVERTISEMENT

ADVERTISEMENT

Most read business stories

Adam Soall, who runs Loads4Less, with his workforce. Photo: submitted

Norwich-based removals firm plans to expand after turnover success

A Norwich-based business which started as a “man with a van” operation is eyeing further expansion after seeing its predicted turnover increase from £6,000 to £340,000 within five years.

Read full story »

loading...

ADVERTISEMENT

ADVERTISEMENT