Search

Norwich-based OpenContact wins contract to manage telephone bookings and customer service calls for The View from The Shard.

09:00 18 July 2012

Norwich-based OpenContact has won the contract to manage telephone bookings and customer service calls for The View from The Shard in London

Norwich-based OpenContact has won the contract to manage telephone bookings and customer service calls for The View from The Shard in London

©2008TIM MOTION/AVRLondon

Norwich-based OpenContact has been awarded the contract to manage telephone bookings and customer service calls for The View from The Shard.

The Shard, the iconic, landmark building on the London skyline, designed by master architect Renzo Piano, will be the tallest building in Western Europe.

The firm, based at Sapphire House, Roundtree Way, Norwich, beat national competition to be the partner that will help to deliver the customer experience required by the premium visitor attraction.

Steve Gregory, OpenContact’s head of client services, said: “The Shard is an international icon and work of art. The View from the Shard will enable visitors to unlock London’s culture, architecture and history and we are thrilled to be involved in one of the most significant international launches of 2013.

“It’s a significant one for us – the beauty of this contract is that although we are taking sales calls, we will also be doing service calls, so if for some reason people cannot get to the building or want to change dates, they will call us.”

Spanning three floors at the height of 244m, The View from The Shard, which opens to visitors on February 1, is nearly twice as high as any other viewing platform in London and will offer an unparalleled encounter with an incredible building that invites guests to experience the most spectacular views of London.

OpenContact, founded more than 11 years ago has recently taken on 10 additional staff to cope with the busier summer period taking the total number of workers up to 63.

Some will work on the new contract and Mr Gregory said the extra business has meant that some contracts will be extended beyond an initial six month period.

The firm will be reporting to The View from The Shard’s management team including Anders Nyberg, chief executive, and Sandy Clark, operations director.

Search hundreds of local jobs at Jobs24

0 comments

Management Jobs

Show Job Lists

Insight

Kevin Jordan is Credo Asset Finance's prestige and luxury vehicle specialist.

Sponsored: If you’re looking for a dream car for Christmas, Credo Asset Finance’s prestige and luxury vehicle specilist can find you the right deal, says Simon Gray.

From left, Sarah Gilder and Dominique Fell-Clark of Digibee. Sarah has taken part in a Future50 work shadowing project with neighbouring business The Avanti Group.

How can you bring new skills into your business when staff turnover is low and money may be tight? SHAUN LOWTHORPE talks to the Future50 businesses swapping ideas as part of an informal work shadowing programme.

Green 100

cover

Enjoy the Green 100
digital edition

Read

Mustard TV

Meet the Team

Mark Shields

Business Editor

|

Chris Hill

Agricultural and Farming Editor

|

Business Most Read

Awards

Norfolk Future 50 EDP Business Awards Green 100

Newsletter Sign Up