Retailer Marks & Spencer moved into banking today with the opening of a new branch in Norwich.

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The in-store bank was opened by Crawford Prentice, deputy chief executive of M&S Bank, and M&S Bank Manager Norwich, Shaun Buchanan.

The Norwich branch, located on the third floor, will be open the same hours as the store including evenings and weekends.

Mr Prentice, said: “Our branches have been designed around the needs of our customers, offering them the style of banking they want; available at times to suit their busy lifestyles. I am delighted to open the Norwich branch of M&S Bank and look forward to welcoming our customers here today.”

Designed specifically around the M&S customer, the bank offers two accounts the M&S Premium Current Account with insurance for a monthly fee of £20 for a minimum 12 month period, and the M&S Premium Current Account without insurance for a monthly fee of £15.

The Norwich branch will offer customers a new pager service alerting them to when an advisor is free so they can carry on shopping.

The branch will also include internet and telephone banking facilities.

1 comment

  • I recently opened an M&S account as I was impressed with their ethos but when I wanted to access my savings I then found out that I could only do by telephone! Over an hour later I got through but there was no apology whatsoever. It’s ridiculous that to access your own money with M&S you either have to rack up a huge phone bill waiting for them to answer or hike all the way into Norwich. It’s nearly 2013 after all! Well that was the shortest account that ever lived – I switched ASAP!

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    Thursday, December 6, 2012



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