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Have you been overcharged at the supermarket? Tesco launches price check after probe reveals overcharging

Tesco. Picture: ANTONY KELLY

Tesco. Picture: ANTONY KELLY

Archant Norfolk 2016

Tesco is to check the prices of all items in every store after an investigation found customers were being short-changed on promotions.

An undercover reporter for BBC Inside Out was overcharged on multi-buy offers at two-thirds of stores visited.

The reporter was charged more than expected in 33 out of 50 stores visited because promotions marked on the shelves were out of date and no longer valid at the tills.

Multi-buy deals were still being advertised on the shelves months after they had expired in some cases.

Martin Fisher from the Chartered Trading Standards Institute said the errors could break the law by falling foul of the The Consumer Protection from Unfair Trading Regulations 2008, according to the BBC.

The supermarket giant will now re-evaluate the price of every item at its 3,500-plus stores across the UK.

A spokeswoman said: “We take great care to deliver clear and accurate price labels for our customers so they can make informed decisions on the products they buy.

“We are disappointed that errors occurred and will be working with the stores involved to reinforce our responsibilities to our customers.”

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7 comments

  • I usually send my butler to waitrose.....

    Report this comment

    dan

    Monday, February 13, 2017

  • I have had to take stuff back to tesco because of overcharging several times,I always had to fight my case,staff are really snotty when you tell them they have made mistakes.

    Report this comment

    dan

    Monday, February 13, 2017

  • M and S also have a scam going when you return goods. I returned a pair of leather gloves and was told I could only be refunded the amount that they were on sale for now. That amount was £9 she said whereas I had paid £18 for them. I declined her offer and thought I might give the gloves to someone as a gift. I then walked out through the glove section and my gloves were still on sale for £18. This has happened to me before and also to a neighbour.

    Report this comment

    samphirelover

    Monday, February 13, 2017

  • Never been overcharged in Tesco, and I always check. Been overcharged in Morrisons a few times but the worst place around here for being overcharged is Budgens in Holt. In just two weeks I was overcharged 4 times in amounts varying from about 50 to over £6!!! There have been several letters in the Holt Chroicle warning people to check their receipts in Budgens so it's not just me. I have never been undercharged in there though.

    Report this comment

    samphirelover

    Monday, February 13, 2017

  • I have been overcharged 3 times at Tesco, and not by just pence either. Unfortunately my receipts were thrown away by accident so I couldn't complain about the first 2. The amounts were £1.50, 45p, and 75p.

    Report this comment

    dianedoyle75

    Monday, February 13, 2017

  • I have had this too. Not only in Tesco, but also Asda, Morrison's and M and S. I usually just ask for the advertised price and get it, but am prepared to make a fuss if I am not satisfied. It's a shame now that many retailers will only recruit management with a university degree, so the experience of working on the shop floor no longer filters through to the top.

    Report this comment

    suffin else

    Monday, February 13, 2017

  • I've successfully gotten the discount that was advertised on the shelf before. After all, the price you see is the price you expect to pay. The manager came over and had to override the price because I made such a fuss. Power to the consumer! Mind you, under the Sale of Goods Act, the retailer can insist on the full price or withdraw it from sale.

    Report this comment

    So_Many_Haters!

    Monday, February 13, 2017

The views expressed in the above comments do not necessarily reflect the views of this site

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