Search

FREE GoGoDragon! stickers in today's EDP and Evening News!

Click here

Future 50 firm is boosted by launch of London’s The View From the Shard

18:36 06 February 2013

Fiona Temple, managing director of Open Contact with contact centre agent Sarah Watkinson, and team manager Matt Warren

Fiona Temple, managing director of Open Contact with contact centre agent Sarah Watkinson, and team manager Matt Warren

Archant

Staff at Norwich-based OpenContact have joined in with the launch celebrations of London’s The View From the Shard.

shares

The Future 50 firm were last year appointed to handle the telephone bookings and customer service enquries for the visitor attraction.

Fiona Temple, managing director, said that telephone enquiries have doubled month on month for the contact centre, and had been the busiest week yet, as publicity gained momentum in advance of the grand opening last Friday.

“All of our team have now visited The View from the Shard during January, which means they can now talk to customers in a knowledgeable and enthusiastic way, having experienced it for themselves,” she said. “We are extremely proud to be representing such an iconic attraction, and are delighted to be working in partnership with the team from The View, who see us as an extension of their organisation and an integral part of their operation. This is exactly what we always aim for in developing relationships with clients. It helps guarantee success, with customers receiving the high quality service they expect from our clients’ brands.”

The upturn in business comes as OpenContact was appointed by Devon-based Welcome Family Holiday Park to handle its booking and customer service calls as well as providing virtual receptionist services for three new Norwich-based clients.

shares

0 comments

Most Read

Campaigns

Most Commented

Partly Cloudy

Partly Cloudy

max temp: 22°C

min temp: 13°C

Listen to the latest weather forecast

Digital Edition

cover

Enjoy the EDP
digital edition

Subscribe

Broads Outdoor Festival

cover

Enjoy the Broads
Outdoor Festival
digital edition

Read

Eating Out in the Broads

cover

Enjoy the Eating Out
in the Broads
digital edition

Read

Great Days Out

cover

Enjoy the Great Days
Out digital edition

Read

Get Into Summer

cover

Enjoy the Get Into
Summer digital edition

Read