EDP Business Awards 2017: Family feel helps adventure centre win Customer Care prize
PUBLISHED: 10:15 03 November 2017 | UPDATED: 18:04 03 November 2017
The winner of the EDP Business Awards 2017 Customer Care Award has spent 28 years enriching the lives of children from across the region.
Hilltop Outdoor Centre, in Sheringham, offers youngsters adventurous and educational experiences.
The family-run company overcame Hopton-on-sea business Potters Holiday Resort and care firm Norse Care to win the prize, sponsored by Greater Anglia.
Now with the second-generation of the Read family at the helm Hilltop has continued to invest in its facilities to ensure children, parents and teachers that visit have an enjoyable time.
Helen Read said: “It is down to our team, everyone at Hilltop works their backsides off to make sure our customers get the best experience.
“It is a family business, we don’t just do what we do, we believe in it.”
Oliver Read added: “The family feel people get from visiting Hilltop is so important. “It has been there since day one when our parents Martin and Sue set up the business.”
The judges said: “There is a high expectation of customer care from both the parents and teachers, as well as the children themselves, which was evident in the many the letters and feedback. A family-run business, where all 50 employees play an integral role in ensuring that the customer experience is enhanced by their interactions, it’s evident that they live up to their company motto ‘We deliver what we promise’.”