Aviva claims watchdog can do more to drive down car insurance premiums

PUBLISHED: 16:48 12 June 2014 | UPDATED: 16:48 12 June 2014

Watchdog could shave £20 off motor insurance premiums. Pic submitted

Watchdog could shave £20 off motor insurance premiums. Pic submitted


Plans for a crackdown on inflated motor insurance costs which would see an estimated £20 being shaved off the cost of a typical driver’s policy have been unveiled by the competition watchdog.

The Competition and Markets Authority (CMA) is proposing to cap the cost of providing a courtesy car following an accident after finding there is often “little or no incentive” to keep expenses down.

Replacement vehicles collectively cost consumers between £70 million and £180 million a year through higher premiums, the CMA found.

AA Insurance estimates from the CMA’s findings that, if they are put into place, the recommendations could potentially wipe around another £20 off the cost of the average motor insurance premium.

Premiums have already been tumbling in recent months amid wider Government moves to weed out bogus personal injury claims which have ramped up the cost of motor insurance generally.

According to an index run by AA Insurance, the average quoted premium for someone who shops around has already fallen by more than £100 over the last 12 months, to reach £531.

The CMA is also proposing that competition in the £11 billion private motor insurance market should be boosted by banning “price parity” agreements between comparison websites and insurers which block insurers from making their products available to consumers more cheaply elsewhere.

It said consumers should also be given clearer information about their rights following a motor accident and better explanations about the costs and benefits of taking out protection against their no claims bonus.

The CMA also recommends that City regulator the Financial Conduct Authority (FCA) looks at how insurers communicate with consumers about add-on products related to private motor insurance after finding it can be hard for people to work out the best-value add-on products in the market.

The cost of providing a courtesy car can be inflated after an accident because often, while it is the insurer of the innocent party in a car accident which arranges for their car to be temporarily replaced and repaired, it is the insurer of the driver deemed to have caused the accident which picks up the tab.

This divide between who organises the courtesy car and who pays for it results in a lack of incentives to keep costs down. Although the inflated cost is initially felt by the insurer of the driver who is at fault, it eventually feeds into everyone’s premiums.

While the exact details of the level of cap on the cost of courtesy cars are still being considered, the CMA is broadly proposing that there should be a lower cap for at-fault insurers which accept liability within a short period, and a higher cap for at-fault insurers which take longer to accept liability.

The higher cap could be set at around double the level of the lower cap, which could also give insurers an incentive to sort out the issue of liability more quickly.

Aviva, an EDP Top100 business, welcomed the announcements, but still believes more can be done.

Andrew Morrish, motor claims director for Aviva in the UK & Ireland, said: “Aviva worked with the Competition and Markets Authority to help reduce the excessive costs that have added to consumers’ insurance premiums. We welcome today’s announcement from the CMA and the benefits that will be brought through a cap on the cost of credit hire vehicles. Likewise, we fully support the emphasis on providing better information for consumers who are making a claim.

“However, Aviva believes that there is additional cost that can be taken out of the system. We believe that the CMA have not tackled the fundamental issue of cost liability versus cost control. Notably absent is any meaningful reform covering non-fault vehicle repair, which leaves the door open for additional costs and referral fees to be added to the repair process. The at-fault insurer continues to have pay for these extra costs, despite having no control over how those costs are incurred. Ultimately, these costs impact customer premiums.

“Without control of repair costs and a ban on all referral fees, Aviva is concerned that costs may simply shift from one problem area to another, instead of being removed. With the intense focus on motor premiums and the pressure to continue their downward trend, we believe more can be done to reduce costs for the benefit of motorists’ premiums.“

The CMA, which superseded the Competition Commission earlier this year, will consult on the plans before publishing a final decision in September.

The proposals received broad backing from insurers - and from brokers, who are hopeful that the moves will help them to offer some cheaper insurance deals than those appearing on comparison websites.

Simon Douglas, director of AA Insurance, said: “The CMA’s recommendations could, it’s estimated, wipe perhaps a further £20 or so off the average premium.”

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