The purpose of this award is to recognise an Estate Agency in Norfolk which
operates a
network of branches for the effective benefit of their vendors, buyers and
relevant local
communities. The network should consist of two or more branches in Norfolk.
The company should demonstrate
High levels of customer service and satisfaction
Local area knowledge of each branch
Community involvement of each branch
Performance in the sale of houses
Diversity of properties marketed and sold
Market share
Effective marketing
Strategic use of branch network
Consistency in marketing, service levels and values
Relevant brand differentiation
Compliance with and promotion of equal opportunities, staff development and good employment practice